South Africa, ZA R
You are currently shipping to South Africa and your order will be billed in ZA R.
South Africa (selected) ZA R
Armenia Australia AU $ Austria EU € Azerbaijan Bahrain BHD Belgium EU € Brunei Bulgaria EU € Cambodia US $ Canada CAD China / 中国 ¥ Croatia EU € Czech Republic EU € Denmark EU € Egypt Estonia EU € Finland EU € France (EN) EU € France (FR) EU € Georgia Germany EU € Greece EU € 香港特別行政區 HK $ Hong Kong SAR HK $ Hungary EU € India INR ₹ Indonesia (EN) ID IDR Indonesia (ID) ID IDR Iran Ireland EU € Israel IL ₪ Italy EU € Japan /日本 ¥ Jordan Kazakhstan Kuwait KW KWD Latvia EU € Lebanon Libya Lithuania EU € Luxembourg EU € 澳門特別行政區 HK $ Macau SAR HK $ Malaysia MY RM Malta EU € Mauritius Mexico MX Mex$ Mongolia Morocco Myanmar Netherlands EU € New Zealand NZ $ Norway Oman OMR Pakistan Panama US $ Philippines PH ₱ Poland EU € Portugal EU € Qatar QAR Romania EU € Saudi Arabia (EN) SR ﷼ ريال سعودي (ر.س) SR ﷼ Singapore SG $ Slovakia EU € Slovenia EU € South Africa ZA R South Korea KR ₩ 대한민국 KR ₩ Spain (EN) EU € Spain (ES) EU € Sri Lanka LK ₨ Sweden EU € Switzerland CHF Taiwan TW $ 台灣 TW $ ไทย TH ฿ Thailand TH ฿ United Arab Emirates AE $ United Kingdom GB £ United States Of America (EN) US $ United States Of America (ES) US $ Vietnam VND Việt Nam VND
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TOP FREQUENTLY ASKED QUESTIONS
Why is my order partially delivered?
Please note that if your order consists of multiple items, you may receive separate packages that are delivered on different days. This could be due to various factors such as different warehouse locations or availability of the items. To get more information about your order, we recommend logging in to your account and checking your purchase history or visiting the order status page. These sections should provide you with detailed information about the status of each item in your order as well as expected delivery dates. If you have any other concerns or questions regarding the delivery of your order, you may wish to contact our Customer Service Team.
How do I know if my order is shipped from Singapore or International warehouse?
Before making your purchase, under the shopping bag page and the check-out page you will be able to find information about where the product is being shipped from. All products are shipped from Singapore unless stated otherwise.
For items that are shipped out from our international warehouse, please log in to your account and check under the My Purchase History page or the Order Status page for more information.
Why is express delivery not an option for certain products?
Please note that the express delivery option is only available for products shipped from Singapore. Preorder products and products shipped from the International warehouse will not be applicable for express delivery. All products are shipped from Singapore other stated otherwise.
When will my refund be processed?
Please allow up to 7 working days for your refund to be credited back to your account after you have received the refund confirmation email. If you do not receive your refund after 7 working days, please contact your payment processor directly for further information. The refund will be issued by CHARLESKEITH.COM to your original payment method.
How do I make an online return?
Our return policy is only applicable for any item(s) purchased online and delivered in South Africa, Mexico, Panama and Israel, within 30 days of receiving your order.
You have two return options:
- Using a Physical Return Form*
- Using an Online Physical Return Form (for members only)*
*Shipping charges will be borne by you
For further details, please refer to our Return & Exchange Policy.
How do I track my order?
To check on your order status, sign in to your account and refer to My Purchases & Returns under My Account. Your order status is reflected next to your order number.
In your shipment confirmation email you will receive a tracking number. Use this number in the online tracking system of the designated courier company to keep track of your shipment.
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
However, we recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list.
Please contact us at email@example.com or on live chat for further assistance.
Can I amend or cancel my order?
You will not be able to amend the size/colour of the item(s); remove or add item(s); change the payment mode; or cancel once your order has been processed.
Please contact us at firstname.lastname@example.org or on live chat for further assistance
Why do I see double records on my online bank statement for my purchase?
All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously). Please note that although there are two records, there is only one single charge. For further clarification, please speak to your bank.