South Africa
,
US $
Delivery location
You are currently shipping to South Africa and your order will be billed in US $.
South Africa
(selected)
US
$
Armenia
Australia
AU $
Austria
EU €
Azerbaijan
Bahrain
US $
Belgium
EU €
Brunei
Bulgaria
EU €
Cambodia
US $
Canada
CA D
China
/ 中国
CN ¥
Croatia
EU €
Czech Republic
EU €
Denmark
EU €
Egypt
Estonia
EU €
Finland
EU €
France (EN)
EU €
France (FR)
EU €
Georgia
Germany
EU €
Greece
EU €
Hong Kong
HK $
中國香港
HK $
Hungary
EU €
India
IN ₹
Indonesia
ID Rp
Iran
Ireland
EU €
Israel
US $
Italy
EU €
Japan
/日本
JP ¥
Jordan
Kazakhstan
Kuwait
KW KWD
Latvia
EU €
Lebanon
Libya
Lithuania
EU €
Luxembourg
EU €
Macau
HK $
中國澳門
HK $
Malaysia
MY RM
Malta
EU €
Mexico
US $
Mongolia
Morocco
Myanmar
Netherlands
EU €
New Zealand
NZ $
Norway
EU €
Oman
US $
Others
Pakistan
Panama
US $
Philippines
PH ₱
Poland
EU €
Portugal
EU €
Qatar
US $
Romania
EU €
Saudi Arabia
Singapore
SG $
Slovakia
EU €
Slovenia
EU €
South Africa
US $
South Korea
KR ₩
대한민국
KR ₩
Spain
EU €
Sri Lanka
LK ₨
Sweden
EU €
Switzerland
CHF CHF
Taiwan
TW $
台灣地區•中國
TW $
Thailand
/ไทย
TH ฿
United Arab Emirates
AE $
United Kingdom
GB £
United States Of America
US $
Vietnam
US $
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English
PAYMENT
What forms of payment can I use?
We accept payment via MasterCard, Visa, American Express and PayPal.
What currencies do you accept?
We accept Australian dollar, Euro, Swiss Franc, Hong Kong dollar, Indian Rupee, Indonesian Rupiah, Kuwait Dinar, Malaysian Ringgit, New Taiwan dollar, New Zealand dollar, Pound Sterling, South Korean Won, Sri Lankan Rupee, Thai Baht, United Arab Emirates Dirham, United States dollar, Canadian dollar and Singapore dollar.
You will be charged in the default currency of the destination you have chosen to ship your order to (i.e. your delivery destination). For instance, if you live in the United States, but your delivery destination is Singapore, you will be charged in Singapore dollars (SGD). Similarly, if you live in Singapore but your delivery destination is Australia, you will be charged in Australian dollars (AUD).
Will CHARLESKEITH.COM store my payment information?
CHARLESKEITH.COM does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.
What is 3-D Secure payment?
3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard Secure Code. 3-D Secure adds another authentication step for online payments. 3-D Secure should not be confused with the Card Security Code (commonly known as CVV) which is a short numeric code that is printed at the back of the credit card.
What is CyberSource?
CyberSource, a wholly owned subsidiary of Visa Inc., is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporations and e-businesses in the worldwide market. For credit card payments, you will be linked to CyberSource’s website, a secure site where all your credit card information will be stored.
What is PayPal?
PayPal offers faster, safer and easier checkouts, while protecting customers from revealing their credit card details and other financial information. Save your PayPal account details on CHARLES & KEITH’s checkout page to speed up future purchases. You can remove your account anytime you wish. Sign up for a PayPal account at www.paypal.com.
Why is there a second step needed to authorise my payment?
All payments made via debit cards will have two records, authorisation and settlement. Authorisation refers to funds held by the bank, and settlement refers to the process where the merchant has captured the fund that was on hold previously. Please note that you are only charged once although there are two separate records of authorisation and settlement. Please check with your bank for further clarification.
My payment has been declined, what should I do?
Please try again and make sure you’re including the correct information for login details, card number, expiry date, etc. If the problem persists, contact your issuing bank or try an alternative mode of payment. For further assistance, please contact us at customers@charleskeith.com or on live chat.
Why are there extra charges reflected on my credit card bill?
Your issuing bank may impose small administrative charges for overseas usage. Please contact your bank for further information.
Why do I see double records on my online bank statement for my purchase?
All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously). Please note that although there are two records, there is only one single charge. For further clarification, please speak to your bank.