Singapore,
SG $
Delivery location
You are currently shipping to Singapore and your order will be billed in SG $.
Singapore
(selected)
SG $
Armenia
Australia
AU $
Austria
EU €
Azerbaijan
Bahrain
BHD
Belgium
EU €
Brunei
Bulgaria
EU €
Cambodia
US $
Canada
CAD
China
/ 中国
¥
Croatia
EU €
Czech Republic
EU €
Denmark
EU €
Egypt
Estonia
EU €
Finland
EU €
France (EN)
EU €
France (FR)
EU €
Georgia
Germany
EU €
Greece
EU €
香港特別行政區
HK $
Hong Kong SAR
HK $
Hungary
EU €
India
INR ₹
Indonesia (EN)
ID IDR
Indonesia (ID)
ID IDR
Iran
Ireland
EU €
Israel
IL ₪
Italy
EU €
Japan
/日本
¥
Jordan
Kazakhstan
Kuwait
KW KWD
Latvia
EU €
Lebanon
Libya
Lithuania
EU €
Luxembourg
EU €
澳門特別行政區
HK $
Macau SAR
HK $
Malaysia
MY RM
Malta
EU €
Mauritius
Mexico
MX Mex$
Mongolia
Morocco
Myanmar
Netherlands
EU €
New Zealand
NZ $
Norway
Oman
OMR
Pakistan
Panama
US $
Philippines
PH ₱
Poland
EU €
Portugal
EU €
Qatar
QAR
Romania
EU €
Saudi Arabia (EN)
SR ﷼
ريال سعودي (ر.س)
SR ﷼
Singapore
SG $
Slovakia
EU €
Slovenia
EU €
South Africa
ZA R
South Korea
KR ₩
대한민국
KR ₩
Spain (EN)
EU €
Spain (ES)
EU €
Sri Lanka
LK ₨
Sweden
EU €
Switzerland
CHF
Taiwan
TW $
台灣
TW $
ไทย
TH ฿
Thailand
TH ฿
United Arab Emirates
AE $
United Kingdom
GB £
United States Of America (EN)
US $
United States Of America (ES)
US $
Vietnam
VND
Việt Nam
VND
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SHIPPING & TRACKING
SHIPPING
What are the available delivery options and rates?
We currently offer the following delivery options in Singapore, with order tracking services.
Delivery Destination: Singapore
Delivery options | Rates | Delivery time |
Economical
|
S$2.90
Free for orders above S$60 |
Orders will arrive within 1-2 working days* between 9am - 10pm Available timings are:
9am - 10pm
|
Standard
|
S$4.90
Free for orders above S$60 |
Delivery by 1-2 working days* with timeslot. Available timings are:
9am - 3pm
1pm - 8pm
4pm - 10pm
|
Express
|
S$9.90
For any orders |
For orders placed before 2pm^, it will be delivered within the working day. For orders placed after 2pm, it will be delivered on the next working day. By 10pm daily. |
Gift Card Delivery via Email
|
Gift Card will deliver to Email
|
Gift Card will deliver to Email
|
Note: All items are shipped out of Singapore unless indicated otherwise. Please note that expected delivery date may vary based on the product's warehouse location. Find out more on the Shopping Bag page and the Checkout
page (under the Item Details tab).
If your orders are being shipped from multiple locations, products may arrive in separate packages and on different days.
* Working days refer to Monday to Sunday, and do not include Public Holidays
^ Express Delivery is available from Monday to Sunday, and do not include Public Holidays
*Please note that delivery may take longer during sale events.
Does my order come with a guaranteed delivery date?
Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.
List of Public Holidays in Singapore for 2023
DATE | HOLIDAY |
1 January* | New Year's Day |
22 - 23 January | Chinese New Year |
7 April | Good Friday |
22 April | Hari Raya Puasa |
1 May | Labour Day |
3 June | Vesak Day |
29 June | Hari Raya Haji |
9 August | Singapore National Day |
12 October* | Deepavali |
25 December | Christmas Day |
How can I track my order status?
Once you’ve signed into your account, you can view your order status in My Purchases & Returns under My Account. Your order status is reflected next to your order number.
If you opt for guest checkout, you will still be able to view your order status. However, we recommend that you create an account to enjoy faster
checkout, one-stop viewing
of your current order status and past purchases, and to save your favourite items in a personalised wish list.
For further assistance, please contact us at customers@charleskeith.com.
STATUS | DESCRIPTION |
In Progress | Your order is currently being processed. |
Shipped | Your order has been sent to the designated courier company. You will receive a notification email with a tracking number. |
Cancelled | Your order has been cancelled. |
Complete | Your order has been successfully received. |
How do I track my order?
To track your order, sign in to your account and view My Purchases & Returns under My
Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
If you have opted for guest checkout, you can check your order status here by keying in your order number and email address. Alternatively, you can
click on the tracking number in your shipment
confirmation email for order status updates.
To enjoy a smooth shopping experience, we recommend that you create an account to enjoy faster checkout, a one-stop view of your current order status and past purchases, as well as the ability to save your favourite items
to
a personalised wish list.
Please contact us at customers@charleskeith.com or on live chat for further assistance.
I have not received my package, what should I do?
If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you
will be navigated to the online tracking system of the designated courier company.
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
For further assistance, please contact us at customers@charleskeith.com or on live chat.
Can I change my shipping address after my order has been dispatched?
Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.
Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field (e.g. Austria vs. Australia). To remove an
outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.
If no one is available at the delivery address to receive the package, the delivery agent will leave an “unable to deliver” note at the location and it’s up to you to follow up and arrange for another delivery date. Please
note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by you.
How is a failed delivery processed?
Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required.
If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the two delivery
attempts, the package will be returned to CHARLES & KEITH.
Where does CHARLES & KEITH ship to?
SITE | LOCATION |
CHARLESKEITH.COM | Australia, Bahrain, Cambodia, Canada, Hong Kong, India, Israel, Kuwait, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Philippines, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, United Arab Emirates, The United States of America. |
CHARLESKEITH.EU | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. |
CHARLESKEITH.CO.UK | United Kingdom |
CHARLESKEITH.CN | China |
CHARLESKEITH.JP | Japan |
CHARLESKEITH.CO.TH | Thailand |
CHARLESKEITH.CO.ID | Indonesia |
CHARLESKEITH.SA | Saudi Arabia |
CHARLESKEITH.VN | Vietnam |
My location is not on the list of delivery destinations, can I still place my order?
Unfortunately, we do not deliver to locations that are not on the list above.
How do I make sure I have selected the correct site to shop on?
Please select your delivery destination from our site selector tool located at the top left hand corner on our landing page. A location with a shopping bag icon indicates that online shopping is available there.
Are there any restricted areas you do not ship to?
We accept deliveries to hotels. You will have to provide the room number and local contact information. Deliveries will only be made to the Hotel Reception, and you are required to inform the reception of a pending
delivery. Once the order has been delivered to the reception it will be considered as delivered. CHARLESKEITH.COM shall not be held responsible for any
lost orders after goods have been accepted by reception.
We are unable to ship to any PO Box, military or protected areas. We are also unable to ship to the following locations in Singapore: Changi Airfreight Centre, Changi Airport, Jurong Island, Jurong Port, MINDEF COMCEN and
PSA Terminal Wharves – Tanjong Pagar/Pasir Panjang/Sembawang. Shipping charges for a failed attempted delivery to restricted areas will be borne by you.
DUTIES & TAXES
Do I have to pay duties and taxes?
For delivery within Singapore, the local sales tax (GST) is automatically applied to your order in accordance with Singapore’s tax regulations. You are not required to pay for any additional costs. There will be no hidden
costs billed upon delivery.
Can I request for a tax refund?
We do not accept tax refunds for purchases made at CHARLESKEITH.COM.