Singapore,
SG $
Delivery location
You are currently shipping to Singapore and your order will be billed in SG $.
Singapore
(selected)
SG $
Armenia
Australia
AU $
Austria
EU €
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Bahrain
BHD
Belgium
EU €
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Bulgaria
EU €
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US $
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CAD
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/ 中国
¥
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EU €
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Estonia
EU €
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EU €
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EU €
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EU €
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EU €
Greece
EU €
香港特別行政區
HK $
Hong Kong SAR
HK $
Hungary
EU €
India
INR ₹
Indonesia (EN)
ID IDR
Indonesia (ID)
ID IDR
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Ireland
EU €
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IL ₪
Italy
EU €
Japan
/日本
¥
Jordan
Kazakhstan
Kuwait
KW KWD
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EU €
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Libya
Lithuania
EU €
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EU €
澳門特別行政區
HK $
Macau SAR
HK $
Malaysia
MY RM
Malta
EU €
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Mexico
MX Mex$
Mongolia
Morocco
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Netherlands
EU €
New Zealand
NZ $
Norway
Oman
OMR
Pakistan
Panama
US $
Philippines
PH ₱
Poland
EU €
Portugal
EU €
Qatar
QAR
Romania
EU €
Saudi Arabia (EN)
SR ﷼
ريال سعودي (ر.س)
SR ﷼
Singapore
SG $
Slovakia
EU €
Slovenia
EU €
South Africa
ZA R
South Korea
KR ₩
대한민국
KR ₩
Spain (EN)
EU €
Spain (ES)
EU €
Sri Lanka
LK ₨
Sweden
EU €
Switzerland
CHF
Taiwan
TW $
台灣
TW $
ไทย
TH ฿
Thailand
TH ฿
United Arab Emirates
AE $
United Kingdom
GB £
United States Of America (EN)
US $
United States Of America (ES)
US $
Vietnam
VND
Việt Nam
VND
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MY ACCOUNT & PRIVILEGES
MY ACCOUNT
Do I need to have an account to shop
at CHARLESKEITH.COM?
Having an account with CHARLESKEITH.COM will speed up the
checkout process and allow you to keep track of your orders. You can sign up for an account
before shopping or create one before you head to checkout.
You also have the option to shop through guest checkout. However, your
information will not be stored and you will not be able to check or make
amendments to your order if you have opted for guest checkout. If you
change your mind, you can still create an account after placing your
order using your current details.
What are the benefits of creating an
account?
By creating an account, you will be able to:
- Checkout faster by saving your address in your Address Book
- View your order status and history under My Purchases & Returns
- Save your favourite items in your Wishlist
- Receive the latest news on Promotions, New Arrivals and Online Exclusives
How do I create an account?
Head on over to the Sign In page and fill in your
particulars under Create An Account.
How do I sign in to my account?
Enter your email address and password into the Sign
In field.
How do I reset/change my
password?
Head to the Sign In page and enter your email
address under Forgot Password. You will receive an email with a link to
reset your password.
To change your password, sign into your account and head to Change Password. You can
also do this through your Account Details page.
How can I edit/update my account
details?
Sign in to your account, head to My Account and then to My Profile. You
can then
edit/update your particulars.
How can I edit/update my billing and
shipping addresses?
Sign in to your account, head to My Account and then to Address Book. You can
then
edit/update your billing and shipping addresses and save them for future
orders.
PRIVILEGE MEMBERSHIP
How can I become a CHARLES & KEITH
Privilege member?
To join us as a member, all you need to do is to make a purchase at
either CHARLESKEITH.COM (Singapore site)
with a registered account or at one of our CHARLES & KEITH retail stores
in Singapore.
You are entitled to a Silver membership if you purchase anything below
S$250. If you purchase S$250 and above of CHARLES & KEITH products in a
single receipt, you are entitled to a Gold membership.
For a Silver member to become a Gold member, you can either make a
one-time purchase of S$250 and above, or accumulate purchases up to a
total value of S$500 within a year. You can make your purchases either
in-store or online to be eligible for this upgrade. Your transition from
Silver to Gold membership will be automatically activated.
Your membership is non-transferable and valid only for registered
customers. Without prejudice to any action, misuse and/or abuse of
privileges will result in the termination of membership by CHARLES &
KEITH. CHARLES & KEITH reserves the right to amend the Terms &
Conditions of its programme without prior notice. The decision
of CHARLES & KEITH shall be final and binding in the event of a dispute
arising out of or in connection with transactions made with membership
privileges.
What privileges am I entitled
to?
SILVER | GOLD |
---|---|
WELCOME PRIVILEGES | |
|
|
ONGOING PRIVILEGES | |
|
|
BIRTHDAY PRIVILEGES | |
|
|
EVENTS | |
|
|
Please note that the 10% discount is not applicable for gift vouchers,
special project items, foot care products, or sales and promotional
items, unless otherwise stated.
Can I use the promo codes I receive
via email at retail stores?
Only selected promo codes can be used at retail stores currently. Do
approach our friendly retail associates with your email to redeem the
promo code.
To use your promo code online, enter the code at the checkout page and
make sure you have signed into your account when making the online
purchase.
How do I activate my member
privileges?
Registered via online account
- Once you become a CHARLES & KEITH privilege member, you will automatically enjoy the privileges at your next purchase when you shop with your online account at CHARLESKEITH.COM (Singapore site). A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges online.
Registered via retail store
- You will receive an email within 7 working days to activate your online membership. If you have not received an email after 7 working days, please contact our customer service department at customers@charleskeith.com for further assistance.
Can I get to enjoy the member
privileges immediately on the purchase which qualifies me to be a member?
No, your privileges can only be used after your membership has been
activated at both a CHARLES & KEITH retail store in Singapore and online
at CHARLESKEITH.COM (Singapore site).
Can I enjoy my membership privileges
in overseas stores?
Member privileges are only valid in the location where the privilege
membership has been registered. Memberships registered through CHARLES &
KEITH retail stores overseas and on other sites are not valid at CHARLES
& KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Singapore site).
Will my privilege membership
expire?
No, your privilege membership will not expire.
Terms & Conditions
- CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
- The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
- Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Singapore site).
- Member privileges are valid at both CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Singapore site) only.
- Membership is non-transferable and valid only for the registered customer.
- Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
- Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.