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RETURNS & EXCHANGES
- Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached
- In the interest of hygiene, we do not accept returns or refunds on earrings and foot care accessories unless they are defective or the wrong item was sent.
- A final inspection will be done to ensure all items are in their original condition before processing your returns
- Returns that do not meet our policy will not be accepted and will be returned to you at your cost
- If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP
CHARLES & KEITH Group Headquarters
8 Tai Seng Link, Level 1 (via cargo bay)
Singapore 534158
OPTION 1 | |||
---|---|---|---|
VIA S.F. EXPRESS DROP OFF POINTS
Free of charge
|
|||
Complete the physical
Return & Exchange form and the Return Invoice that came
with your parcel. Return both forms together with the parcel to a S.F. Express counter. |
|||
Step 1
Log in to CHARLESKEITH.COM
and view your order. Under My Orders,
select the item(s) you wish to return/exchange and
state the reason.
You will receive an email within 1 to 2 days on
your request status and given further instructions.
Retrieve the Return & Exchange form from the Order Status page if you did not receive it. |
Step 2
Pack the item(s) and the Return & Exchange form
into the original packaging.
|
Step 3
Head to your nearest S.F. Express counter. You will
be required to carry out a few steps in order to
receive your QR Waybill sticker which is needed to
fulfil a successful parcel drop-off.
|
Step 4
You will be notified via email once your parcel
reaches us. Further instructions will be provided in
the email.
|
OPTION 1 |
---|
VIA S.F. EXPRESS DROP OFF POINTS
Free of charge
|
Complete the physical
Return & Exchange form and the Return Invoice that came
with your parcel. Return both forms together with the parcel to a S.F. Express counter. |
Step 1
Fill in the Return & Exchange form provided in your
order. Retrieve the order form from the Order
Status page if you did not receive
it.
|
Step 2
Pack the item(s) and the Return & Exchange form
into the original packaging.
|
Step 3
Head to your nearest S.F. Express counter. You will
be required to carry out a few steps in order to
receive your QR Waybill sticker which is needed to
fulfil a successful parcel drop-off.
|
Step 4
You will be notified via email once your parcel
reaches us. Further instructions will be provided in
the email.
|
OPTION 2 | |||
---|---|---|---|
USING PHYSICAL RETURN & EXCHANGE FORM
Shipping charges will be borne by you
|
|||
Complete the physical Return & Exchange form that came with your parcel and return it together with the parcel. | |||
Step 1
Fill in the Return & Exchange form provided in your
order. Retrieve the order form from the Order
Status page if you did not receive
it.
|
Step 2
Once your return has been authorised and you have
been issued your Return number, pack the item(s) and
the Return & Exchange form into the original
packaging.
|
Step 3
Post the item(s) to us via your preferred shipment
method.
|
Step 4
You will be notified via email once your parcel
reaches us. Further instructions will be provided in
the email.
|
OPTION 2 |
---|
USING PHYSICAL RETURN & EXCHANGE FORM
Shipping charges will be borne by you
|
Complete the physical Return & Exchange form that came with your parcel and return it together with the parcel. |
Step 1
Fill in the Return & Exchange form provided in your
order. Retrieve the order form from the Order
Status page if you did not receive
it.
|
Step 2
Pack the item(s) and the Return & Exchange form
into the original packaging, and paste the Return
Address sticker (provided in the Returns & Exchanges
guide) onto your parcel.
|
Step 3
Post the item(s) to us via your preferred shipment
method.
|
Step 4
You will be notified via email once your parcel
reaches us. Further instructions will be provided in
the email.
|
OPTION 3 |
---|
RETURN IN-STORE
Free of Charge
|
Returns are available at the following store only:
Grand Canal - Shoppes at Venetian
Bring along your invoice or Return & Exchange form, as well as the item(s) you wish to return to the selected stores to process your return. Retrieve the order form from the Order Status page if you did not receive it. |
OPTION 3 |
---|
RETURN IN-STORE
Free of Charge
|
Returns are available at the following store only:
Grand Canal - Shoppes at Venetian
Bring along your invoice or Return & Exchange form, as well as the item(s) you wish to return to the selected stores to process your return. Retrieve the order form from the Order Status page if you did not receive it. |
Created | Your returns request has been received |
Pending | Your returned item(s) are currently being processed |
Completed | You have received a refund for your returns request |
Rejected | Your returns request has been denied |
- Submit a return request within 30 days of purchase via the returns procedure stated above
- Make a new order
- CHARLES & KEITH reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (“Returns”). You shall bear the shipping and handling charges of returning any rejected item(s) to you.
- All risks in shipping the item(s) to CHARLES & KEITH shall be borne by you. CHARLES & KEITH shall not be responsible for any loss or damage to the item(s) which is being returned to us.
- Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice.
- CHARLES & KEITH shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.
- Our Returns policies does not cover item(s) used in a manner or for a purpose not reasonably contemplated by CHARLES & KEITH, or if the item(s) has been modified in a manner not authorised by CHARLES & KEITH
- CHARLES & KEITH makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
- All Returns are at all times governed by Singapore law. CHARLES & KEITH and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.
- CHARLES & KEITH's decisions on Returns are final.