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MY ACCOUNT & PRIVILEGES
Do I need to have an account to shop at CHARLESKEITH.COM?
Having an account with CHARLESKEITH.COM will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.
You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.
What are the benefits of creating an account?
How do I create an account?
How do I delete an account?
Head on over to the Contact Us page, you can speak to our Customer Service team via call or fill in your particulars to submit your account deletion request.
Account deletion will take up to 7 business days to complete.
How do I sign in to my account?
How do I reset/change my password?
How can I edit/update my account details?
How can I edit/update my billing and shipping addresses?
How can I become a CHARLES & KEITH Privilege member?
To join us as a member, all you need to do is make a purchase at either CHARLESKEITH.COM (Macau SAR site) with a registered account or at one of our CHARLES & KEITH retail stores in Macau SAR, of minimum amount HK$1,500 in a single receipt.
What privileges am I entitled to?
|BE A PRIVILEGE MEMBER|
To join us as a privilege member, all you need to do is to purchase HK$1500 or above worth of CHARLES & KEITH products in a single receipt. Privilege membership qualification will not be applicable on orders made using guest checkout.
A confirmation notification will be sent to your registered email address to inform you about your privilege membership status before you can start to enjoy privileges online. If you have not received an email after 7 working days, please contact our customer service department at email@example.com for further assistance.
Please note that the 10% discount is not applicable for gift vouchers, special project items, foot care products, or sales and promotional items, unless otherwise stated.
How do I enjoy my privileges?
Register via your online account
In retail stores, you will be asked to provide your email address at the point of purchase.
For online purchases at CHARLESKEITH.COM, please ensure you register for an account and sign in prior to making your purchase. We regret to inform you that you can’t qualify for privilege membership if you have opted for guest checkout.
Can I get the 10% privilege discount immediately on the purchase which qualifies me to be a member?
No, unfortunately the 10% discount is only applicable for your next purchase.
How do I activate my member privileges?
If you are shopping online via a registered account:
If you are shopping at a retail store:
Can I enjoy my member privileges online immediately after I become a privilege member in a retail store?
No, a confirmation email will be sent to your email address to inform you about your membership status before you can enjoy your privileges online. Should you not have an online account, activate your account via the link in the email. If you have an existing online account registered with the same email address, your privileges will be activated automatically.
Do I get to enjoy the same retail store member privileges on CHARLESKEITH.COM?
You will enjoy a 10% discount on regular-price items both online and in-store. This is not applicable for any special project item(s).
Can I use the promo codes I receive via email at retail stores?
No, all promo codes can only be used for online purchases. Use your promo code at the checkout page and make sure you’ve signed into your account when making your online purchase.
Can I enjoy my membership privileges in overseas stores?
Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Macau SAR or online at CHARLESKEITH.COM.
Will my privilege membership expire?
No, your privilege membership will not expire.
Terms & Conditions
1. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
2. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
3. Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Macau SAR and online at CHARLESKEITH.COM.
4. Member privileges are valid at both CHARLES & KEITH retail stores in Macau SAR and online at CHARLESKEITH.COM only.
5. Membership is non-transferable and valid only for the registered customer.
6. Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
7. Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.