NEED HELP? GET IN TOUCH WITH US
PRODUCTS & PRICING
Where can I find genuine CHARLES & KEITH products?
Authentic CHARLES & KEITH products are available at our retail stores and official partner websites. Locate a CHARLES & KEITH retail store near you. View the full list.
Our products are also available in the following locations via our official online stores:
|CHARLESKEITH.COM||Australia, Bahrain, Cambodia, Canada, Hong Kong, India, Indonesia, Israel, Kuwait, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, United Arab Emirates, The United States of America, Vietnam.|
|CHARLESKEITH.EU||Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.|
Our partner websites:
CHARLES & KEITH does not offer merchandise for sale through individuals, unauthorised retail locations, internet auctions, online forums, social media platforms and any other online retailers besides those mentioned above.
If you buy a CHARLES & KEITH product through an unauthorised dealer, you could be purchasing a counterfeit item, which may differ from what was advertised and delivered to you. As a result, you will not enjoy the high-quality standards of our products and after-sales services. Counterfeit products do not undergo our inspection or testing processes.
Do you provide repair services?
We will do our best to repair the faulty item, depending on its condition. However, this service is not guaranteed for all types of damages. If you need your item(s) to be serviced, please reach out to us via email@example.com or live chat.
How do I find the most suitable sizes and fit?
We recommend that you refer to our Size Guide to help you find the most suitable sizes for your products.
If the item you’re looking for is out of stock online, we can check for its availability in our physical stores, provided it’s not an Online Exclusive. Please contact us at firstname.lastname@example.org or on live chat for further assistance.
Our products are restocked regularly, depending on stock availability and demand. You can find them in our Back In Stock page.
How often is the website updated with new products?
New arrivals are introduced weekly. Browse our latest collections on the New Arrivals page.
How do I take care of my CHARLES & KEITH products?
Our products are made of genuine leather; synthetic fabrics and materials; and metallic accessories which can react to humidity, salt and atmospheric agents. This may cause irreversible wear and tear, so we recommend you keep your item(s) dry.
Overexposure to light and heat; direct contact with rain; oil and grease (makeup); alcohol (perfume, solvents); and other abrasive products or excessive friction, should be avoided as colour fading may occur. Care should be taken when wearing lightly-coloured garments and/or when storing products with different colours together as the colours may transfer onto each other.
To keep your shoes, bags and accessories clean, wipe them with a soft dry cloth. When they are not in use, store them in a protective bag in a clean, cool and dry place.
All our materials are carefully crafted and sourced for their unique qualities. Any incidental marks, tonal changes and/or textural variances are part of the material’s natural characteristic and should not be considered as imperfections.
Click here for a comprehensive material care guide with detailed instructions on how to care for your CHARLES & KEITH product(s).
Does CHARLESKEITH.COM offer price adjustments?
Any form of price adjustment to orders is not applicable.