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South Korea,
KR ₩
Delivery location
You are currently shipping to South Korea and your order will be billed in KR ₩.
South Korea
(selected)
KR ₩
Argentina
ARS $
Armenia
Aruba
AWG ƒ
Australia
AU $
Austria
EU €
Azerbaijan
Bahamas
BSD $
Bahrain
BHD
Bangladesh
BDT ৳
Belgium
EU €
Brazil
R$
Brunei
Bulgaria
EU €
Cambodia
US $
Canada
CAD
Chile
CLP $
China
/ 中国
¥
Colombia
COP $
Croatia
EU €
Czech Republic
EU €
Denmark
EU €
Egypt
Estonia
EU €
Finland
EU €
France (EN)
EU €
France (FR)
EU €
Georgia
Germany
EU €
Greece
EU €
香港特別行政區
HK $
Hong Kong SAR
HK $
Hungary
EU €
India
INR ₹
Indonesia (EN)
ID IDR
Indonesia (ID)
ID IDR
Iran
Ireland
EU €
Israel
IL ₪
Italy
EU €
Japan
/日本
¥
Jordan
Kazakhstan
Kuwait
KW KWD
Latvia
EU €
Lebanon
Libya
Lithuania
EU €
Luxembourg
EU €
澳門特別行政區
HK $
Macau SAR
HK $
Malaysia
MY RM
Malta
EU €
Mauritius
Mexico
MX Mex$
Mongolia
Morocco
Myanmar
Netherlands
EU €
New Zealand
NZ $
Norway
Oman
OMR
Pakistan
Panama
US $
Philippines
PH ₱
Poland
EU €
Portugal
EU €
Qatar
QAR
Romania
EU €
Saudi Arabia (EN)
SR ﷼
ريال سعودي (ر.س)
SR ﷼
Singapore
SG $
Slovakia
EU €
Slovenia
EU €
South Africa
ZA R
South Korea
KR ₩
대한민국
KR ₩
Spain (EN)
EU €
Spain (ES)
EU €
Sri Lanka
LK ₨
Sweden
EU €
Switzerland
CHF
Taiwan
TW $
台灣
TW $
ไทย
TH ฿
Thailand
TH ฿
Turkey
TRY ₺
United Arab Emirates
AE $
United Kingdom
GB £
United States Of America (EN)
US $
United States Of America (ES)
US $
Uruguay
UYU $
Vietnam
VND
Việt Nam
VND
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TOP FREQUENTLY ASKED QUESTIONS
How do I track my order status without an
account?
You can check your order status here by keying in your order number and
email address. Otherwise, please refer to your shipment confirmation email
for
your
tracking
number.
For further assistance, please contact us at customers.kr@charleskeith.com
or on Kakao Talk
Channel - Charles & Keith.
How do I raise a return request without an
account?
You can submit your return request here within 7 days of receiving your
order.
For further assistance, please contact us at customers.kr@charleskeith.com
or on Kakao Talk
Channel - Charles & Keith.
How do I return or exchange an order that
was purchased online?
Return
My Orders - View Order Details - Submit a Return Request
* For reasons such as defective, wrong item shipped, not as described or others, please contact us through Kakao Talk or the Contact Us form with the product image received.
* For reasons such as defective, wrong item shipped, not as described or others, please contact us through Kakao Talk or the Contact Us form with the product image received.
Exchange
- Contact the Customer Service team at Kakao Talk
- Request via the Contact Us form on our website
* For reasons such as defective, wrong item shipped, not as described or others, please contact us through Kakao Talk or the Contact Us form with the product image received.
How to return and exchange orders for non-members
You can "receive direct returns" by accessing the following route.
*Path: CUSTOMER CARE - Order Inquiry - My Order - View Order Details -
Return Request
Please indicate the following information in your request.
- Order number:
- Product information to be returned:
- Product information to be delivered:
- Reason for exchange:
- Pickup method (selection of pickup request through the customer center or direct return):
KRW 6,000 will be charged for round-trip delivery for subsequent size
exchanges of shoes and whenever you wish to exchange any item for another
color.
(If the remaining order amount is over KRW 70,000 after partial return, only KRW 3,000 for one-way shipping will be deducted.)
(If the remaining order amount is over KRW 70,000 after partial return, only KRW 3,000 for one-way shipping will be deducted.)
You can obtain the item code from 'My Purchase History' or your order
confirmation email. (Code starts with "CK" or "SL", e.g. CK1-12345678)
If you wish to schedule a return at an address that is different from the
original shipping address, please indicate the new return address.
If you wish to return the item directly, please send it to the warehouse
address as a prepaid. All orders from the
online store must be returned to the warehouse regardless of the shipping
address
[KENDALL SQUARE (MEARSK) CHARLES & KEITH]
2F, 120, Deokpyeong-ro, Baegam-myeon, Cheoin-gu, Yongin-si, Gyeonggi-do
2F, 120, Deokpyeong-ro, Baegam-myeon, Cheoin-gu, Yongin-si, Gyeonggi-do
How do I check my order status?
To check on your order status, please follow the steps below.
Sign in → My Account → My
Orders
If you have opted for guest checkout, you can check your order status here. Alternatively, please refer to
the tracking number found in your shipment
confirmation email. Key this number
into the online tracking system of the designated courier company to keep
track of your shipment.
To enjoy a smooth shopping experience, we recommend that you create an
account to enjoy faster checkout, a one-stop view of your current order
status and past purchases, as well as the ability to save your favourite
items to
a personalised wish list.
For further assistance, please contact us at customers.kr@charleskeith.com
or on Kakao Talk
Channel - Charles & Keith.
Can I cancel my order?
Paid orders can be canceled directly through your account within the day of order.
Go to "My Order" after logging into your account to initiate the cancellation process.
For non-members, go to "Check
Order Status" to cancel your order.
Once you have successfully canceled your order, a refund will be processed
through your original payment method. This
refund may take up to 2 to 3 working days to appear in your account. Upon
completion of the refund, a confirmation email
will be sent to the email address registered on your account.
Only a portion of the ordered products
have been delivered. What should I do?
If all items have been shipped, the status of your order will change to
"Shipped," and you can check the respective invoice numbers in the "My
Order" section.