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TOP 4 FREQUENTLY ASKED QUESTIONS


How do I return an order that was purchased online?
If you wish to return the product, please submit an application to the customer service team by submitting the completed return request form together with the product.
 
Please submit the following information through 'Contact Us' and e-mail to the customer service team.
 
[Required field]
  1. Order number:
  2. Return item code:
  3. Reason for return:
  4. Return item pick up method (Pick up request via customer service team or direct return):
  • You can check the item code in My Purchase History or order confirmation email.
  • If you wish to collect a return at different address from the original shipping address, please indicate the new return address as well.
  • If you wish to return directly, please send it to the warehouse address. All orders from the online store must be returned to the warehouse regardless of the shipping address.

    [HANSOL CSN WAREHOUSE CHARLES & KEITH]
    (626 Deokpyeong-ro, Majang-myeon, Icheon-si, Gyeonggi-do)
To check on your order status, please follow the steps below.
 
You can modify the shipping address or cancel the order before the ordered product is shipped.
 
If you wish to change the size, color, quantity of your item or the payment method, please cancel and re-order again.

We offer gift boxes in different sizes. You may refer to our gift box FAQ for more information.

 
 
 

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