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MY ACCOUNT & PRIVILEGES
MY ACCOUNT
Do I need to have an account to shop
at CHARLESKEITH.COM?
Having an account with CHARLESKEITH.COM will speed up the checkout
process.
(You can sign up for an account before shopping or create one before checkout.)
(You can sign up for an account before shopping or create one before checkout.)
You also have the option to shop through guest checkout. However, your
information will not be stored and you will not be able to check or make
amendments to your order if you have opted for guest checkout.
What are the benefits of creating an
account?
By creating an account, you will be able to:
- Enjoy faster checkout by saving your address in your Address Book
- View your order status and history under My Orders
- Save your favorite items in your Wishlist
- Upon subscription, receive the latest news on Promotions, New Arrivals and Online Exclusives
- Enjoy Privilege Member benefits on your first purchase over ₩200,000
How do I create an account?
Head on over to the Sign In page and fill in your
particulars under Create An Account.
How do I delete an account?
We're so sorry to see you go.
To delete your account, please follow the following steps:
Should you have any further enquiries or concerns, feel free to contact our customer service team.
To delete your account, please follow the following steps:
- Log into your CHARLES & KEITH account
- Head to 'MY PROFILE' and scroll down till you see the 'Delete My Account' option
- Upon clicking 'Delete My Account', you will be prompted to key in your password for confirmation.
Should you have any further enquiries or concerns, feel free to contact our customer service team.
How do I sign in to my
account?
Enter your email address and password into the Sign In field.
How do I reset/change my
password?
Head to the Sign In page and enter
your email address under Forgot Password. You will receive an email
with a link to reset your password.
To change your password, sign into your account and head to Change Password. You can
also do this through your Account Details page.
How can I edit/update my account
details?
Sign in to your account, head to My Account and then to My Profile. You can then
edit/update your particulars.
How can I edit/update my billing
and shipping addresses?
Sign in to your account, head to My Account and then to Address Book. You can
then edit/update your billing and shipping addresses and save them
for future orders.
PRIVILEGE MEMBERSHIP
How can I become a CHARLES &
KEITH Privilege Member?
To join us as a Privilege Member, all you need to do is to make a
one-time purchase of ₩200,000 and above at CHARLESKEITH.COM (South
Korea site) with a registered account or at one of our CHARLES &
KEITH retail stores in South Korea, of minimum amount ₩200,000 in a
single receipt.
What privileges am I entitled
to?
| BE A PRIVILEGE MEMBER | |
|---|---|
|
To join us as a privilege member, all you need
to do is to purchase ₩200,000 or above worth of
CHARLES & KEITH products in a single
receipt. Privilege membership qualification will
not be applicable on orders made using guest
checkout.
A confirmation
notification will be sent to your registered
email address to inform you about your privilege
membership status before you can start to enjoy
privileges online. If you have not received an
email after 7 working days, please contact our
customer service department at customers@charleskeith.com
for further assistance.
|
|
| PRIVILEGES ENTITLEMENT | |
|
|
※ Please note that the 10% discount & Free Standard Delivery
are not applicable for brand collaboration products, selected
exclusions, gift vouchers, special project items, foot care
products, sales and promotional items, unless otherwise stated.
※ Your membership is non-transferable and only valid for registered
customers.
(Without prejudice to any action, misuse and/or abuse of privileges
will result in the termination of membership by CHARLES & KEITH.
CHARLES & KEITH reserves the right to amend the Terms &
Conditions of its programme without prior notice. The decision of
CHARLES & KEITH shall be final and binding in the event of a
dispute arising out of or in connection with transactions made with
membership privileges.)
How do I enjoy my
privileges?
In retail stores, you will be asked to provide your email address
at the point of purchase.
For online purchases at CHARLESKEITH.COM (Korea
site), please ensure you register for an account and sign in
prior to making your purchase. We regret to inform you that you
can’t qualify for privilege membership if you have opted for
guest checkout.
Can I get the 10% discount
privilege immediately on the purchase which qualifies me to be a
member?
No, unfortunately the 10% discount is only applicable for your next
purchase.
How do I activate my member
privileges?
Registered via online account
- Once you become a CHARLES & KEITH privilege member, you will automatically enjoy the privileges when you shop with your online account at CHARLESKEITH.COM (Korea site). A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges online.
- Once the status of your order (worth more than 200,000 won) is updated to 'Shipment Completed', you will automatically be upgraded to Privilege Membership and can start enjoying its benefits.
Registered via retail store
- You will receive an email within 7 working days to activate your online membership. If you have not received an email after 7 working days, please contact our customer service department at customers.kr@charleskeith.com for further assistance.
Can I enjoy my member privileges
online immediately after I become a privilege member in a retail
store?
No, a confirmation email will be sent to your email address to
inform you about your membership status before you can enjoy your
privileges online. Should you not have an online account, activate
your account via the link in the email. If you have an existing
online account registered with the same email address, your
privileges will be activated automatically.
Do I get to enjoy the same retail
store member privileges on CHARLESKEITH.COM?
You will enjoy a 10% discount on regular-price items both online
and in-store. This is not applicable for any special project
item(s).
Can I use the promo codes I
receive via email at retail stores?
Special welcome or birthday promo codes can be used in both online
and retail stores. The birthday promo code will be issued to you on
the first day of your birthday month. Regarding the usage of other
promo codes, please refer to details that you received via email.
Can I enjoy my membership
privileges in overseas stores?
Member privileges are only valid in the location where the
privilege membership has been registered. Memberships registered
through CHARLES & KEITH retail stores overseas and on other
sites are not valid at CHARLES & KEITH retail stores in Korea
and online at CHARLESKEITH.COM (Korea
site).
Will my privilege membership
expire?
No, your privilege membership will not expire.
Terms & Conditions
- CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
- The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
- Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Korea and online at CHARLESKEITH.COM (Korea site).
- Member privileges are valid at both CHARLES & KEITH retail stores in South Korea and online at CHARLESKEITH.COM (Korea site) only.
- Membership is non-transferable and valid only for the registered customer.
- Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
- Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.
