PAYMENT

CHARLESKEITH.COM does not store any customer's credit/debit card information. When you pay by credit/debit card, all card information is transferred to our payment provider in a secure manner and is managed securely.

3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of internet payments and offered to customers as the Verified by Visaservice. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard Secure Code. 3-D Secure adds another authentication step for online payments. 3-D Secure should not be confused with the Card Security Code (commonly known as CVV) which is a short numeric code that is printed at the back of the credit card.

CyberSource, a wholly owned subsidiary of Visa Inc., is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporations and e-businesses in the worldwide market. For credit card payments, you will be linked to CyberSource’s website, a secure site where all your credit card information will be stored.

All payments made via debit cards will have two records, authorisation and settlement. Authorisation refers to funds held by the bank, and settlement refers to the process where the merchant has captured the fund that was on hold previously. Please note that you are only charged oncealthough there are two separate records of authorisation and settlement. Please check with your bank for further clarification.

Please try again and make sure you’re including the correct information for login details, card number, expiry date, etc. If the problem persists, contact your issuing bank or try an alternative mode of payment.

 

If the same situation is repeated over and over again, please contact our customer service team and we will kindly guide you.

Your issuing bank may impose small administrative charges for overseas usage. Please contact your bank for further information.

In the electronic processing process, it may take about 30 minutes from payment to order creation.

 

If your order is not created after waiting for about an hour, please contact our customer service team and we will kindly check it.