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SHIPPING & TRACKING


SHIPPING

What are the available delivery options and rates?
BUSINESS AS USUAL AT CHARLESKEITH.COM
 
We are dispatching orders from our warehouse and working hard to make deliveries as safe as possible. Use the tracking link sent to you after order confirmation to get real-time updates from our couriers directly. Should you have any questions, please contact our Customer Service team during our opening hours.
 
We currently offer one delivery option in South Korea that include duties and taxes and with order tracking services.
 
Delivery Destination: South Korea
 
Due to the on-going strike at courier company CJ Logistics, you may experience a delay in shipment or even cancellation, depending on the region you are in. Please note that in the event of non-delivery, a refund will be processed.
 
Delivery options Rates Delivery time
Standard
₩2,500
Free for orders ₩50,000 and above
(includes duties and taxes, with tracking)
Orders will arrive within 2-3 working days* (Monday to Friday).
 
Note: All orders are currently shipped out from South Korea.
 
After your order is placed, items that are delivered from the warehouse will arrive within 2 to 3 days, while those delivered from the stores will arrive within 2 to 6 days.
 
*Please note that orders with more than two items may be delivered from multiple locations.
 
* Working days refer to Monday to Friday, and do not include Public Holidays in South Korea. Orders placed and confirmed by 0800 hours (GMT+8) will be processed on the same day, while orders placed and confirmed after 0800 (GMT+8) on Friday, Saturday or Sunday will be processed the next working day.
 
*Please note that delivery may take longer during sale events.
DATE HOLIDAY
1 January New Year's Day
1 - 3 February Lunar New Year
1 March March 1st Movement Day
5 May Children's Day
8 May Budda's Birthday
6 June Memorial Day
15 August Liberation Day
9 - 11 September Chuseok
3 October National Foundation Day
9 October Hangeul Day
25 December Christmas Day
Deliveries are made Monday through Friday, except for Saturday, Sunday and Public Holidays.
 
CHARLESKEITH.COM is committed to delivering your order at the soonest in compliance with the rules and regulations of the authorities at the delivery destination. Orders containing restricted materials might be denied delivery due to a location's regulatory restrictions. Please check with your local authorities on the relevant import regulations before placing an order.
 
Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.
Once you’ve signed into your account, you can view your order status in My Purchases & Returns under My Account. Your order status is reflected next to your order number.
 
If you opt for guest checkout, you will still be able to view your order status.
 
For further assistance, please contact us at customers@charleskeith.com.
 
STATUS DESCRIPTION
In Progress Your order is currently being processed.
Shipped Your order has been sent to the designated courier company. You will receive a notification email with a tracking number.
Cancelled Your order has been cancelled.
Complete Your order has been successfully received.
To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
 
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
Please contact us at customers@charleskeith.com or on live chat for further assistance.
If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
 
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
 
For further assistance, please contact us at customers@charleskeith.com or on live chat.
Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.
 
Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field (e.g. Austria vs. Australia). To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.
 
If no one is available at the delivery address to receive the package, the delivery agent will leave an “unable to deliver” note at the location and it’s up to you to follow up and arrange for another delivery date. Please note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by you.
Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the two delivery attempts, the package will be returned to CHARLES & KEITH.
 
 
 

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