South Korea,
KR ₩
Delivery location
You are currently shipping to South Korea and your order will be billed in KR ₩.
South Korea
(selected)
KR ₩
Armenia
Australia
AU $
Austria
EU €
Azerbaijan
Bahrain
BHD
Belgium
EU €
Brunei
Bulgaria
EU €
Cambodia
US $
Canada
CAD
China
/ 中国
¥
Croatia
EU €
Czech Republic
EU €
Denmark
EU €
Egypt
Estonia
EU €
Finland
EU €
France (EN)
EU €
France (FR)
EU €
Georgia
Germany
EU €
Greece
EU €
香港特別行政區
HK $
Hong Kong SAR
HK $
Hungary
EU €
India
IN ₹
Indonesia (EN)
ID IDR
Indonesia (ID)
ID IDR
Iran
Ireland
EU €
Israel
US $
Italy
EU €
Japan
/日本
¥
Jordan
Kazakhstan
Kuwait
KW KWD
Latvia
EU €
Lebanon
Libya
Lithuania
EU €
Luxembourg
EU €
澳門特別行政區
HK $
Macau SAR
HK $
Malaysia
MY RM
Malta
EU €
Mexico
US $
Mongolia
Morocco
Myanmar
Netherlands
EU €
New Zealand
NZ $
Norway
Oman
OMR
Others
Pakistan
Panama
US $
Philippines
PH ₱
Poland
EU €
Portugal
EU €
Qatar
QAR
Romania
EU €
Saudi Arabia (EN)
SR ﷼
ريال سعودي (ر.س)
SR ﷼
Singapore
SG $
Slovakia
EU €
Slovenia
EU €
South Africa
US $
South Korea
KR ₩
대한민국
KR ₩
Spain
EU €
Sri Lanka
LK ₨
Sweden
EU €
Switzerland
CHF
Taiwan
TW $
台灣
TW $
Thailand
TH ฿
ไทย
TH ฿
United Arab Emirates
AE $
United Kingdom
GB £
United States Of America
US $
Vietnam
US $
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SHIPPING & TRACKING
SHIPPING
What are the available delivery options and rates?
BUSINESS AS USUAL AT CHARLESKEITH.COM
We are dispatching orders from our warehouse and working hard to make deliveries as safe as possible.
Use the tracking link sent to you after order confirmation to get real-time updates from our couriers directly. Should you have any questions, please contact our Customer Service team during our opening hours.
We currently offer one delivery option in South Korea that include duties and taxes and with order tracking services.
Delivery Destination: South Korea
Due to the on-going strike at courier company CJ Logistics, you may experience a delay in shipment or even cancellation, depending on the region you are in. Please note that in the event of non-delivery, a refund will be
processed.
Delivery options | Rates | Delivery time |
Standard
|
₩2,500
Free for orders ₩50,000 and above (includes duties and taxes, with tracking) |
Orders will arrive within 2-3 working days* (Monday to Friday).
|
Note: All orders are currently shipped out from South Korea.
After your order is placed, items that are delivered from the warehouse will arrive within 2 to 3 days, while those delivered from the stores will arrive within 2 to 6 days.
*Please note that orders with more than two items may be delivered from multiple locations.
* Working days refer to Monday to Friday, and do not include Public Holidays in South Korea. Orders placed and confirmed by 0800 hours (GMT+8) will be processed on the same day, while orders placed and confirmed after 0800
(GMT+8) on Friday, Saturday or Sunday will be processed the next working day.
*Please note that delivery may take longer during sale events.
List of Public Holidays in Korea
DATE | HOLIDAY |
1 January | New Year's Day |
1 - 3 February | Lunar New Year |
1 March | March 1st Movement Day |
5 May | Children's Day |
8 May | Budda's Birthday |
6 June | Memorial Day |
15 August | Liberation Day |
9 - 11 September | Chuseok |
3 October | National Foundation Day |
9 October | Hangeul Day |
25 December | Christmas Day |
Does my order come with a guaranteed delivery date?
Deliveries are made Monday through Friday, except for Saturday, Sunday and Public Holidays.
CHARLESKEITH.COM is committed to delivering your order at the soonest in compliance with the rules and regulations of the authorities at the delivery
destination. Orders containing restricted materials might be denied delivery due to a location's regulatory restrictions. Please check with your local authorities on the relevant import regulations before placing an order.
Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.
How can I track my order status?
Once you’ve signed into your account, you can view your order status in My Purchases & Returns under My Account. Your order status is reflected next to your order number.
If you opt for guest checkout, you will still be able to view your order status.
For further assistance, please contact us at customers@charleskeith.com.
STATUS | DESCRIPTION |
In Progress | Your order is currently being processed. |
Shipped | Your order has been sent to the designated courier company. You will receive a notification email with a tracking number. |
Cancelled | Your order has been cancelled. |
Complete | Your order has been successfully received. |
How do I track my order?
To track your order, sign in to your account and view My Purchases & Returns under My
Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
Please contact us at customers@charleskeith.com or on live chat for further assistance.
I have not received my package, what should I do?
If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you
will be navigated to the online tracking system of the designated courier company.
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
For further assistance, please contact us at customers@charleskeith.com or on live chat.
Can I change my shipping address after my order has been dispatched?
Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.
Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field (e.g. Austria vs. Australia). To remove an
outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.
If no one is available at the delivery address to receive the package, the delivery agent will leave an “unable to deliver” note at the location and it’s up to you to follow up and arrange for another delivery date. Please
note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by you.
How is a failed delivery processed?
Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required.
If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the two delivery
attempts, the package will be returned to CHARLES & KEITH.