What are the available delivery options and rates?
Given the current COVID-19 situation, we would like to reassure you that is operating as per normal. We are still dispatching orders from our warehouse and working hard to make deliveries as safe as possible. However, you may experience order delays in the event that our couriers are unable to make deliveries. Use the tracking link sent to you after order confirmation to get real-time updates from our couriers directly. Should you have any questions, please contact our Customer Service team during our opening hours.
We currently offer one delivery option in South Korea that include duties and taxes and with order tracking services.
Delivery Destination: South Korea
Delivery options Rates Delivery time
Free for orders ₩50,000 and above
(includes duties and taxes, with tracking)
Orders will arrive within 2-3 working days*.
Please note that our courier Lotte is currently on strike and delivery to Seoul, parts of Gyeonggi-do, Ulsan, and Busan are being delayed. Your order will be delayed for two to three days. For more information, contact our Customer Service team at or via live chat.
Note: All orders are currently shipped out of South Korea.
After your order is placed, items that are delivered from the warehouse will arrive within 2 to 3 days, while those delivered from the stores will arrive within 2 to 6 days.
*Please note that orders with more than two items may be delivered from multiple locations.
* Working days refer to Monday to Friday, and do not include Public Holidays in South Korea. Orders placed and confirmed by 0800 hours (GMT+8) will be processed on the same day, while orders placed and confirmed after 0800 (GMT+8) on Friday, Saturday or Sunday will be processed the next working day.
*Please note that delivery may take longer during sale events.
Delivery starts 1 June for orders made after 30 May
1 January New Year's Day
12 - 13 February Chinese New Year
2 April Good Friday
1 May Labour Day
13 May Hari Raya Puasa
26 May Vesak Day
20 July Hari Raya Haji
9 August Singapore National Day
4 November Deepavali
25 December Christmas Day
Deliveries are made Monday through Friday, except for Saturday, Sunday and Public Holidays.
CHARLESKEITH.COM is committed to delivering your order at the soonest in compliance with the rules and regulations of the authorities at the delivery destination. Orders containing restricted materials might be denied delivery due to a location's regulatory restrictions. Please check with your local authorities on the relevant import regulations before placing an order.
Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, payment authorisation, online security checks and stock availability.
Once you’ve signed into your account, you can view your order status in My Purchases & Returns under My Account. Your order status is reflected next to your order number.
If you opt for guest checkout, you will not be able to view your order status.
For further assistance, please contact us at
In Progress Your order is currently being processed.
Shipped Your order has been sent to the designated courier company. You will receive a notification email with a tracking number.
Cancelled Your order has been cancelled.
Complete Your order has been successfully received.
To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
Please contact us at or on live chat for further assistance.
If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
For further assistance, please contact us at or on live chat.
Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.
Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field (e.g. Austria vs. Australia). To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.
If no one is available at the delivery address to receive the package, the delivery agent will leave an “unable to deliver” note at the location and it’s up to you to follow up and arrange for another delivery date. Please note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by you.
Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the two delivery attempts, the package will be returned to CHARLES & KEITH.
CHARLESKEITH.COM Australia, Bahrain, Cambodia, Canada, Hong Kong, India, Indonesia, Israel, Kuwait, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Philippines, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, United Arab Emirates, The United States of America, Vietnam.
CHARLESKEITH.EU Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
Unfortunately, we do not deliver to locations that are not on the list above.
Please select your delivery destination from our site selector tool located at the top left hand corner on our landing page. A location with a shopping bag icon indicates that online shopping is available there.
We accept deliveries to hotels. You will have to provide the room number and local contact information. Deliveries will only be made to the Hotel Reception, and you are required to inform the reception of a pending delivery. Once the order has been delivered to the reception it will be considered as delivered. CHARLESKEITH.COM shall not be held responsible for any lost orders after goods have been accepted by reception.
We are unable to ship to any PO Box, military or protected areas. Shipping charges for a failed attempted delivery to restricted areas will be borne by you.


CHARLESKEITH.COM will pay “Additional Charges” for all orders shipped to: Australia, Hong Kong, India, Macau, Malaysia, New Zealand, South Korea, Sri Lanka, Taiwan and The United States of America. These “Additional Charges” include, but are not limited to, handling charges imposed by the carrier; customs handling charges; Goods and Services Tax; and Value-added Tax. For other markets, CHARLESKEITH.COM will pay “Additional Charges” for Express Delivery orders only
Please note that shipping and handling charges do not account as “Additional Charges”.
All items entering a foreign location (outside of Singapore) may be subjected to customs inspection and the assessment of taxes and duties in accordance with local regulations. CHARLESKEITH.COM is not able to determine these costs at checkout.
In the event that taxes and/or duties are incurred in any shipment and where CHARLESKEITH.COM assigned delivery agent pays such taxes and/or duties on your behalf, you shall be liable to pay the tax and/or duties amount to the delivery agent upon receipt of the shipment.
In the event you decide to return goods to CHARLESKEITH.COM , you shall be responsible for all taxes and/or duties imposed by the customs authorities. Should the returned item(s) be deemed not to be in its original condition, CHARLESKEITH.COM reserves all rights to return the item to the sender at the sender's cost.
We do not accept tax refunds for purchases made at CHARLESKEITH.COM.