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RETURNS & EXCHANGES

How do I make a return?

All returns must be made within 7 days of receiving your order. Item(s) that has been used, altered or damaged will not be accepted.

Please make sure the item(s) is in original condition, with the original packaging and original tags attached

Returns are free if the product you received is wrong or defective, otherwise shipping charges will be borne by you.

In the interest of hygiene, we do not accept returns or refunds on earrings unless they are defective or the wrong item was sent

A final inspection will be done to ensure all items are in their original condition before processing your returns

Returns that do not meet our policy will not be accepted and will be returned to you at your cost

If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based

How do I return an order that was purchased online?

Our customer service team will assist you with the return process. Please refer the below details.

Note:
1.Returns are free if the product you received is wrong or defective, otherwise you will have to pay shipping charges in the amount of 5,000KRW.
2. Our return policy is only applicable to any item(s) purchased online and delivered in South Korea. All returns must be made within 7 days of receiving your order.
3. Items purchased in physical stores are not eligible for returns.

You can request for a return using any of the options below:
1) Fill out the Contact Us page on our website
2) Live chat
3) Email us at customers@charleskeith.com and include the following details

-Subject title : Return request
-Order number
-Customer name
-Address
-Product code(You can check the product code in the order confirmation email sent after ordering the product)
-The reasons for return

OPTION
SEND US AN EMAIL
Kindly contact us at customers@charleskeith.com with the email subject: ’Return Request – Your Order Number’, to process your returns or exchanges. Our customer service team will assist you with the return process.

OPTION
SEND US AN EMAIL
Kindly contact us at customers@charleskeith.com with the email subject: ’Return Request – Your Order Number’, to process your returns or exchanges. Our customer service team will assist you with the return process.

How do I check on my return status?

To check on your return status, sign in to your account, head to My Account and select My Purchases & Returns. Your return status is reflected next to your Returns Request number.

Pending	Your returns request has been received
Authorised	Your returns request has been authorised
Partially Authorised	Your returns request has been partially authorised
Processed and Closed	We have received the returned item(s)
Pending	Your returns request has been resolved
Closed	Your returns request has been denied

When will I receive my refund?

Once we receive your return item(s), we will conduct a quality check to ensure the item(s) is in a good condition and complies with our refund policy.

After the return has been approved, it takes up to 7-10 working days for the refund to be made to your payment services provider. Once we have processed your refund, you will receive a confirmation email from us.

(Depending on the date of cancellation of approval and payment reflection, the deposit date may vary by credit card company, so please contact the card company directly for more information.)

Refunds will be based on the value of total purchase amount. Shipping and handling charges from your initial order will only be refunded if the return is due to a defective or wrong item. The refund will be issued by CHARLESKEITH.COM to your original payment method.

*We seek your understanding with delays to your refund caused by special events (e.g. online sales).

How do I make an exchange?

Our exchange policy is only applicable to defective or wrong item(s) received in your online order and has to be made within 7 days from receiving your order. Email us at customers@charleskeith.com with the subject title: Exchange Request – Your Order Number. Our customer service team will assist you with the returns process.

Beyond these reasons, if you wish to change your item(s):

Submit a return request within 7 days of purchase via the returns procedure stated above

Please note that an exchange is subject to stock availability.

Terms & Conditions

CHARLES & KEITH reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (“Returns”). You shall bear the shipping and handling charges of returning any rejected item(s) to you.

All risks in shipping the item(s) to CHARLES & KEITH shall be borne by you. CHARLES & KEITH shall not be responsible for any loss or damage to the item(s) which is being returned to us.

Should your preferred refund method not be indicated during the Returns process, you shall be refunded by your original payment method.

Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice.

CHARLES & KEITH shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.

Our Returns policies does not cover item(s) used in a manner or for a purpose not reasonably contemplated by CHARLES & KEITH, or if the item(s) has been modified in a manner not authorised by CHARLES & KEITH

CHARLES & KEITH makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.

All Returns are at all times governed by Singapore law. CHARLES & KEITH and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.

CHARLES & KEITH's decisions on Returns are final.

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