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TOP 6 FREQUENTLY ASKED QUESTIONS
- Using S.F. Express drop off points
- Using a Physical Return Form and choosing your preferred shipment method
- Using an Online Physical Return Form (for members only)
1. What sizes do the gift boxes come in?
A: Gift boxes are available in sizes medium, and large. Refer to our size guide for measurements.
2. How do I purchase a gift box?
A: Gift boxes are only available for purchase at the shopping bag page. You must checkout an item first to qualify for a gift box purchase.
3. Will my items be pre-packed inside the gift box?
A: Depending on how it is shipped, your items may not be pre-packed inside the gift box. Instead, the gift box may come flat-packed within your order.
4. Can I return the gift box?
A: Gift boxes are not eligible for return or exchange.