MY ACCOUNT & PRIVILEGES


MY ACCOUNT

Do I need to have an account to shop at CHARLESKEITH.COM?
Having an account with CHARLESKEITH.COM will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.
 
You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.
By creating an account, you will be able to:
  1. Checkout faster by saving your address in your Address Book
  2. View your order status and history under My Purchases & Returns
  3. Save your favourite items in your Wishlist
  4. Receive the latest news on Promotions, New Arrivals and Online Exclusives
Head on over to the Sign In page and fill in your particulars under Create An Account.
Enter your email address and password into the Sign In field.
Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.
 
To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.
Sign in to your account, head to My Account and then to My Profile. You can then edit/update your particulars.
Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.
 

PRIVILEGE MEMBERSHIP

To join us as a member, all you need to do is to make a purchase at either CHARLESKEITH.COM(Hong Kong site) with a registered account or at one of our CHARLES & KEITH retail stores in Hong Kong, of minimum amount HK$1,500 in a single receipt.
 
Your membership is non-transferable and valid only for registered customers. Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
As a CHARLES & KEITH Privilege Member, you are entitled to:
 
  • • 10% discount on regular-price items when you shop at both CHARLES & KEITH retail stores in Hong Kong and online at CHARLESKEITH.COM (Hong Kong site)
  • A hassle-free online checkout experience
  • Receiving the latest updates on trends, new arrivals, promotions, special offers and online exclusives
 
Please note the 10% discount is not applicable for gift vouchers, special project items or sale and promotional items, unless otherwise stated.
Registered via online account
In retail stores, you will be asked to provide your email address at the point of purchase.
 
For online purchases at CHARLESKEITH.COM (Hong Kong), please ensure you register for an account and sign in prior to making your purchase. We regret to inform you that you can’t qualify for privilege membership if you have opted for guest checkout.
No, unfortunately the 10% discount is only applicable for your next purchase.
  1. Create an online account at CHARLESKEITH.COM (Hong Kong site)
  2. Email your name and a copy of your privilege card (front and back image) to customers@charleskeith.com
  3. Your application will be processed and you can start enjoying your member privileges online in 3 to 5 working days
Once you become a CHARLES & KEITH privilege member, you will automatically enjoy the privileges when you shop with your online account at CHARLESKEITH.COM (Hong Kong site). A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges online.
No, a confirmation email will be sent to your email address to inform you about your membership status before you can enjoy your privileges online. Should you not have an online account, activate your account via the link in the email. If you have an existing online account registered with the same email address, your privileges will be activated automatically.
You will enjoy a 10% discount on regular-price items both online and in-store. This is not applicable for any special project item(s).
No, all promo codes can only be used for online purchases. Use your promo code at the checkout page and make sure you’ve signed into your account when making your online purchase.
Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Hong Kong and online at CHARLESKEITH.COM (Hong Kong site).
No, your privilege membership will not expire.
  1. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
  2. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
  3. Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Hong Kong and online at CHARLESKEITH.COM (Hong Kong site).
  4. Member privileges are valid at both CHARLES & KEITH retail stores in Hong Kong and online at CHARLESKEITH.COM (Hong Kong site) only.
  5. Membership is non-transferable and valid only for the registered customer.
  6. Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
  7. Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.
 
 
 

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