- Shop
- Shoes
- Bags
Sign in/create an account to save your wishlist across all your devices.
*Valid on your first purchase
Forgot your password?
MY ACCOUNT & PRIVILEGES
MY ACCOUNT
Having an account with CHARLESKEITH.COM will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.
You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.
- Checkout faster by saving your address in your Address Book
- View your order status and history under My Purchases & Returns
- Save your favourite items in your Wishlist
- Receive the latest news on Promotions and New Arrivals
Head on over to the Sign In page and fill in your particulars under Create An Account.
We're so sorry to see you go.
To delete your account, please follow the following steps:
- Log into your CHARLES & KEITH account
- Head to 'MY PROFILE' and scroll down till you see the 'Delete My Account' option
- Upon clicking 'Delete My Account', you will be prompted to key in your password for confirmation.
Please note this action is irreversible and all associated data in your account, including all accumulated memebrship privileges and order history, will be deleted.
Should you have any further enquiries or concerns, feel free to contact our customer service team.
Enter your email address and password into the Sign In field.
Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.
To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.
Sign in to your account, head to My Account and then to My Profile. You can then edit/update your particulars.
Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.
PRIVILEGE MEMBERSHIP
Be part of CHARLES & KEITH Privilege Membership — enjoy exciting rewards, exclusive perks, and a more elevated shopping experience. Discover benefits that make every purchase even more rewarding.
Becoming a CHARLES & KEITH Privilege Member is easy! Create an account for free on our website or in-store, and you’ll be automatically enrolled in the membership program.
| MEMBER | SILVER | GOLD | PLATINUM | |
|---|---|---|---|---|
| Welcome Gift | ||||
| Birthday Gift | ||||
| Anniversary Gift | ||||
| Early Access to Exclusive Collections and Sales | ||||
| Members-Only Offers | ||||
|
Privilege Member's Discount (10% off regular-priced items all year round) |
||||
| Tier Milestone Gift | ||||
| Invite-Only Private Experiences |
*Privilege Member's discount and all other membership privileges are not applicable on brand collaboration products, selected exclusions, ICONS, special project items, foot care products, sales and promotional items, unless otherwise stated. Privileges cannot be used with other promotions and/or discounted items unless otherwise stated.
Sign in to your registered account on CHARLESKEITH.COM in your country to access your member privileges. Got a promo code? Remember to enter it at checkout to enjoy special savings.
Make sure you’re logged in — guest checkouts won’t qualify for member benefits.
Move up to the next tier by meeting the spending requirement within 12 months, and enjoy even more exclusive rewards along the way.
| MEMBER | Create an account |
|---|---|
| SILVER | Make any purchase within 12 months |
| GOLD | Accumulate a minimum spend of AU$250 within 12 months |
| PLATINUM | Accumulate a minimum spend of AU$500 within 12 months |
No, you may accumulate the required spending through multiple purchases, as long as they are made within the 12-month validity period of your membership tier.
You’re almost there! Your membership privileges will be unlocked after you qualify for your new membership tier.
Your privileges are tailored for the country where you registered your Privilege Membership, so they’re only valid there.
Memberships from overseas CHARLES & KEITH stores or international websites can’t be used for online shopping at CHARLESKEITH.COM in Australia.
Sign in to your registered account on CHARLESKEITH.COM and click on 'Membership' section.
If you're logged in, view your tier here.
Your Privilege Membership will not expire.
To remain in your current tier, you must meet the spending requirement within your tier’s 12-month validity period. If you do not meet the spending requirement within this period, you will be moved down a tier.
From 19 August 2025,
- Existing members with a CHARLES & KEITH account with no purchase history will automatically qualify as a Member under our new programme.
- Existing members who have made at least one purchase since registration will automatically qualify as a Silver Member.
- Existing VIP members will automatically qualify as a Gold Member.
To remain in your current tier, you must meet the spending requirement within your tier’s 12-month validity period. If you do not meet the spending requirement within this period, you will be moved down a tier.
- CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
- The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
- Member privileges are only valid in the country where the Privilege Membership is registered.
- Member privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.
- Membership is non-transferable and valid only for the registered customer.
- Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.