- Shop
- New In
-
Successfully added to guest wishlist in this browser.
Sign in/create an account to save your wishlist across all your devices.
Sign in/create an account to save your wishlist across all your devices.
Sign in
Or continue with
Create an Account
Unlock 10% off*!Subscribe for style updates & exclusive offers.
Successfully added to shopping bag.
Forgot your password?
Gift Cards
PURCHASE OF GIFT CARD
How do I purchase a gift card?
Our gift cards are only available for purchase on our website, CHARLESKEITH.COM
Can I choose the value of my gift
card?
Gift card values range from a minimum of CAD10 to a maximum of CAD300.
Can I change the value of my gift card
after making the purchase?
No, the value of the gift card cannot be changed after purchase.
Can I purchase multiple gift
cards?
Yes, you may purchase up to 5 gift cards in a single order, and the
maximum value of each gift card is CAD300.
For bulk or corporate orders, please contact our customer service.
For bulk or corporate orders, please contact our customer service.
Can I purchase a gift card alongside
other items in the same order?
No, gift cards will have to be purchased separately from other items.
Can I enjoy membership privileges for
the purchase of a gift card?
No, membership privileges cannot be used for the purchase of a gift
card.
Does the purchase of a gift card
contribute to the qualification of membership?
No, the purchase of a gift card does not contribute to your membership
spending.
Which payment methods can I
use?
We accept payment via credit card, debit card and PayPal.
Can I return a gift card?
No, gift cards are strictly non-returnable. They cannot be refunded or
exchanged.
Redemption of Gift Card
What will the recipent receive?
The recipient will receive an email featuring the selected card design,
along with the card value, activation code, and your message.
When will the receipent receive the
gift card?
The recipient will receive the gift card on the delivery date you've
selected.
Where can the gift card be
used?
The gift card is only valid for purchases on our website and in the
currency it was bought in.
When does a gift card expire?
The gift card is valid for 1 year from the date of purchase. Extension
of the validity period is strictly not allowed.
How do I redeem a gift card?
Create an account and key in the code on the 'Gift Card' page under 'My
Account' to redeem a gift card.
Why did my gift card redemption
fail?
The maximum gift card balance per account is CAD300. You will not be
able to redeem your gift card if the credit balance in your account
exceeds CAD300. Please use some or all of your existing credits before
redeeming
another gift card.
Do I have to redeem the full value of
the gift card at once?
No, you may make a partial redemption. The remaining amount will be
stored in your account and you can check your balance on the 'Gift Card'
page under 'My Account'.
Will the remaining balance be stored
if I make a purchase valued less than the gift card balance?
Yes, the remaining amount will be stored in your account after each
partial redemption. You can check your balance on the 'Gift Card' page
under 'My Account'.
Can I use multiple gift cards for one
purchase?
Yes, you may use multiple gift cards for one purchase.
Can I use my gift card credits to
purchase a gift card?
No, your gift card credits cannot be used to purchase a gift card.
Do my purchases contribute towards my
membership if I purchase them using my gift cards?
Yes, your purchases contribute towards your membership spending even
when you use your gift cards.