SHIPPING & TRACKING

If your package has not arrived by the expected delivery date, please check the shipment updates on your order status page. To track your order, sign in to your account and go to My Orders. Locate the corresponding order number and click the ‘View Order Status’ button to see its progress.

If you checked out as a guest, click on the tracking number in your shipment confirmation email to view the latest updates.

Unfortunately, we are unable to redirect your package once it has been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.

Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field (e.g. Austria vs. Australia). To remove an outdated or incorrect address from your account, sign in to your account and go to Saved Addresses to delete or update it.

If no one is available to sign for your package, the courier will attempt to contact you to arrange a second delivery. If the second delivery attempt also fails, the package will be returned to our overseas warehouse. Any related shipping costs incurred in this situation will be borne by the customer.

Most of our delivery agents make two attempts to deliver a parcel and may require a signature upon delivery. It is up to the delivery agent’s discretion to determine whether a signature confirmation is needed.

If the first delivery attempt is unsuccessful, the agent will contact you to arrange another delivery date. If the package is not received after two delivery attempts, it will be returned to our overseas warehouse.

Any related shipping costs incurred in this situation will be borne by the customer.

Unfortunately, we do not deliver to locations that are not on the list above.

Please select your delivery destination from our site selector tool located at the top left hand corner on our landing page. A location with a shopping bag icon indicates that online shopping is available there.

We accept deliveries to hotels. You will have to provide the room number and local contact information. Deliveries will only be made to the Hotel Reception, and you are required to inform the reception of a pending delivery. Once the order has been delivered to the reception it will be considered as delivered. CHARLESKEITH.COM shall not be held responsible for any lost orders after goods have been accepted by reception.

We are unable to ship to any PO Box, military or protected areas. Shipping charges for a failed attempted delivery to restricted areas will be borne by you.

CHARLESKEITH.COM will pay “Additional Charges” for all orders shipped to: Australia, Hong Kong, India, Macau, Malaysia, New Zealand, South Korea, Sri Lanka, Taiwan and The United States of America. These “Additional Charges” include, but are not limited to, handling charges imposed by the carrier; customs handling charges; Goods and Services Tax; and Value-added Tax. For other markets, CHARLESKEITH.COM will pay “Additional Charges” for Express Delivery orders only.

Please note that shipping and handling charges do not account as “Additional Charges”. All items entering a foreign location (outside of Singapore) may be subjected to customs inspection and the assessment of taxes and duties in accordance with local regulations. CHARLESKEITH.COM is not able to determine these costs at checkout.

In the event that taxes and/or duties are incurred in any shipment and where CHARLESKEITH.COM’s assigned delivery agent pays such taxes and/or duties on your behalf, you shall be liable to pay the tax and/or duties amount to the delivery agent upon receipt of the shipment.

In the event that taxes and/or duties are incurred and if you refuse to accept delivery of the shipment, you shall be responsible for payment of all return charges, inclusive of any return taxes and/or duties incurred. These charges will be deducted from the initial payment before a refund is issued. Any “Additional Charges” charged or collected by external parties can’t be refunded in any form by CHARLESKEITH.COM. Please check with your local authorities on your tax responsibilities and rights.

In the event you decide to return goods to CHARLESKEITH.COM , you shall be responsible for all taxes and/or duties imposed by the customs authorities. Should the returned item(s) be deemed not to be in its original condition, CHARLESKEITH.COM reserves all rights to return the item to the sender at the sender's cost.

We do not accept tax refunds for purchases made at CHARLESKEITH.COM.