SHIPPING & TRACKING

Parcels are typically shipped from Mondays to Fridays, excluding weekends and public holidays.

The expected delivery date and time are our best estimates, and most orders arrive as scheduled. However, delivery may be affected by unforeseen circumstances such as failed payment authorisation, random online security checks, inclement weather or stock availability. Please note that delivery times may be longer during sale events.

To check your order status, sign in to your account and go to My Orders. The status will be displayed next to the corresponding order number.

If you checked out as a guest, you can check your order status here. We recommend creating an account with us to enjoy faster checkout, easy access to your order status and history, and a personalised wish list.

To track your order, sign in to your account and go to My Orders. Locate the corresponding order number and click the ‘View Order Status’ button to see your order’s progress.

If you checked out as a guest, you can check your order status here. Simply enter your order number and email address. Alternatively, click on the tracking number in your shipment confirmation email for real-time updates.

We recommend creating an account with us to enjoy faster checkout, easy access to your order status and history, and a personalised wish list.

If your package has not arrived by the expected delivery date, please check the shipment updates on your order status page. To track your order, sign in to your account and go to My Orders. Locate the corresponding order number and click the ‘View Order Status’ button to see its progress.

If you checked out as a guest, click on the tracking number in your shipment confirmation email to view the latest updates.

Changes to the delivery address cannot be made once an order has been dispatched. If the delivery address is incorrect, please contact our customer service team for assistance.

Before placing your order, ensure all details are accurate at checkout, including the correct country and location (e.g. Taiwan Region). To remove or update an outdated address, sign in to your account and edit your details under Saved Addresses.

If the first delivery attempt is unsuccessful, the delivery agent will contact you via your registered contact number to schedule a second delivery attempt.

If the second attempt is also unsuccessful, your parcel will be returned to CHARLES & KEITH and a refund will be issued to you.

Please note that the refund will cover the merchandise value only. Any shipping or handling fees incurred during the return process will be deducted from the total refund amount.

Unfortunately, we do not deliver to locations that are not on the list above.

Please select your delivery destination from our site selector tool located at the top left hand corner on our landing page. A location with a shopping bag icon indicates that online shopping is available there.

We accept deliveries to hotels. You will have to provide the room number and local contact information. Deliveries will only be made to the Hotel Reception, and you are required to inform the reception of a pending delivery. Once the order has been delivered to the reception it will be considered as delivered. CHARLESKEITH.COM shall not be held responsible for any lost orders after goods have been accepted by reception.

We are unable to ship to any PO Box, military or protected areas. Shipping charges for a failed attempted delivery to restricted areas will be borne by you.

We do not accept tax refunds for purchases made at CHARLESKEITH.COM.