PAYMENT

Australian dollars, Bahraini dinars, Canadian dollars, euros, Swiss francs, Hong Kong dollars, Indian rupees, Indonesian rupiah, Kuwaiti dinars, Omani rials, Malaysian ringgit, New Taiwan dollars, New Zealand dollars, British pounds, Qatari riyals, Korean won, Sri Lankan rupees, Thai baht, UAE dirhams, US dollars, and Singapore dollars are accepted on CHARLESKEITH.COM.

The currency displayed on the official website depends on the region you select. If you choose to shop on the Taiwan website, the checkout amount will be shown in New Taiwan dollars (TWD). Please make sure you select the correct region. If you access the US website while in Taiwan, your order amount will be charged in US dollars (USD), and delivery will be limited to addresses within the United States.

CHARLESKEITH.COM does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.

3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard Secure Code. 3-D Secure adds another authentication step for online payments. 3-D Secure should not be confused with the Card Security Code (commonly known as CVV) which is a short numeric code that is printed at the back of the credit card.

CyberSource, a wholly owned subsidiary of Visa Inc., is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporations and e-businesses in the worldwide market. For credit card payments, you will be linked to CyberSource’s website, a secure site where all your credit card information will be stored.

PayPal offers faster, safer and easier checkouts, while protecting customers from revealing their credit card details and other financial information. Save your PayPal account details on CHARLES & KEITH’s checkout page to speed up future purchases. You can remove your account anytime you wish. Sign up for a PayPal account at www.paypal.com.

LINE Pay is a mobile payment platform launched by LINE. You only need to register with your phone number and email account, bind your credit card with LINE Pay, and enter your password to complete the payment. A letter will be sent to inform you whether the payment is successful or not and you may also go to the "My account" to check it out by then.

JKOPay is a type of electronic payment service that allows users to make and receive payments by scanning QR codes.

You can pay using a credit card, connect a bank account for direct debit, or top up your JKOPay account in advance and make payments from your stored balance.

All payments made via debit cards will have two records, authorisation and settlement. Authorisation refers to funds held by the bank, and settlement refers to the process where the merchant has captured the fund that was on hold previously. Please note that you are only charged once although there are two separate records of authorisation and settlement. Please check with your bank for further clarification.

Please try again and make sure you’re including the correct information for login details, card number, expiry date, etc. If the problem persists, contact your issuing bank or try an alternative mode of payment. For further assistance, please contact us at customers@charleskeith.com or on live chat.

Your issuing bank may impose small administrative charges for overseas usage. Please contact your bank for further information.

All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously). Please note that although there are two records, there is only one single charge. For further clarification, please speak to your bank.

Go to Overview under My Account. Then select My Saved Card and you can delete the credit or debit card that you have saved there.

Log in to your PayPal account and select automatic payments. Then choose CHARLES & KEITH under your list of merchants to view, update or delete. Get more information on the PayPal website.

Due to operational adjustments, only electronic invoices will be issued for online orders placed on or after April 1, 2026. Paper invoices will no longer be provided.

The invoice will be sent to your email address after your order has been dispatched.

For home delivery orders, the electronic invoice will be sent to your email address within 2 days after your order has been dispatched.

For Click & Collect orders, the electronic invoice will be sent to your email address within 2 days after you receive the pick-up notification.

Please check your junk folder, as emails from our system may be classified as spam. Invoice emails are sent from sys@ns1.ecpay.com.tw.

If you wish to change the invoice format for an existing order, please contact our Customer Service team and provide your order number, company name and company tax ID.

Our team will verify whether the order is still within the modification period. If it is, they will assist in changing the format and send the new electronic invoice file to your email address.

Unfortunately, the item description on the invoice cannot be changed.

For orders where the return has been successfully processed, the system will automatically void the invoice.

If the return is partial, the system will issue a credit note for the returned amount. The original invoice will remain valid, and a new invoice will not be issued. Please keep the original invoice for your records.