MY ACCOUNT & PRIVILEGES

By creating an account, you will be able to:

Head on over to the Sign In page and fill in your particulars under Create An Account.

To delete your account, please follow the following steps:

1. Log into your CHARLES & KEITH account
2. Go to Profile and scroll to the bottom of the page to find the “Delete Account” button.
3. Click the button and enter your password to confirm the deletion.

Please note that once your account is deleted, all associated data will be permanently removed and cannot be recovered.

Enter your email address and password into the Sign In field.

If you have forgotten your password, click the “Forgot Your Password?” link in the login section at the top right corner of the website.

Enter your registered email address, and we will send you an email with a link to reset your password.

To change your password without resetting it, log in to your account and go to Profile to update it.

Simply log in to your account and go to Profile to edit or update your information.

Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.

To join us as a member, all you need to do is to make a minimum purchase amounting to NT$6,000 in a single receipt at either CHARLESKEITH.COM (Taiwan site) with a registered account or at one of our CHARLES & KEITH retail stores in Taiwan.

Membership privileges are only valid for registered account holders. Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.

Please note that the 10% discount & Free Standard Delivery are not applicable for brand collaboration products, selected exclusions, gift vouchers, special project items, foot care products, sales and promotional items, unless otherwise stated.

In retail stores, you will be asked to provide your email address at the point of purchase.

For online purchases at CHARLESKEITH.COM (Taiwan site), please ensure you register for an account and sign in prior to making your purchase. We regret to inform you that you can’t qualify for privilege membership if you have opted for guest checkout.

No, unfortunately the 10% discount is only applicable for your next purchase.

No, a confirmation email will be sent to your email address to inform you about your membership status before you can enjoy your privileges online. Should you not have an online account, activate your account via the link in the email. If you have an existing online account registered with the same email address, your privileges will be activated automatically.

You will enjoy a 10% discount on regular-price items both online and in-store. This is not applicable for any special project item(s).

You can use your birthday promo code online and at retail stores at point of purchase.

All other promo codes can only be used for online purchases. Use your promo code at the checkout page and make sure you’ve signed into your account when making your online purchase.

Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Taiwan and online at CHARLESKEITH.COM (Taiwan site).

No, your privilege membership will not expire.