Taiwan, TW $
You are currently shipping to Taiwan and your order will be billed in TW $.
Taiwan (selected) TW $
Armenia Australia AU $ Austria EU € Azerbaijan Bahrain BHD Belgium EU € Brunei Bulgaria EU € Cambodia US $ Canada CAD China / 中国 ¥ Croatia EU € Czech Republic EU € Denmark EU € Egypt Estonia EU € Finland EU € France (EN) EU € France (FR) EU € Georgia Germany EU € Greece EU € 香港特別行政區 HK $ Hong Kong SAR HK $ Hungary EU € India IN ₹ Indonesia (EN) ID IDR Indonesia (ID) ID IDR Iran Ireland EU € Israel IL ₪ Italy EU € Japan /日本 ¥ Jordan Kazakhstan Kuwait KW KWD Latvia EU € Lebanon Libya Lithuania EU € Luxembourg EU € 澳門特別行政區 HK $ Macau SAR HK $ Malaysia MY RM Malta EU € Mauritius Mexico MX Mex$ Mongolia Morocco Myanmar Netherlands EU € New Zealand NZ $ Norway Oman OMR Pakistan Panama US $ Philippines PH ₱ Poland EU € Portugal EU € Qatar QAR Romania EU € Saudi Arabia (EN) SR ﷼ ريال سعودي (ر.س) SR ﷼ Singapore SG $ Slovakia EU € Slovenia EU € South Africa ZA R South Korea KR ₩ 대한민국 KR ₩ Spain (EN) EU € Spain (ES) EU € Sri Lanka LK ₨ Sweden EU € Switzerland CHF Taiwan TW $ 台灣 TW $ Thailand TH ฿ ไทย TH ฿ United Arab Emirates AE $ United Kingdom GB £ United States Of America (EN) US $ United States Of America (ES) US $ Vietnam VND Việt Nam VND
No results were found. Please try another location.
For all other locations View our International site
Forgot your password?
NEED HELP? GET IN TOUCH WITH US
NEED HELP? GET IN TOUCH WITH US
SUBMIT A REQUEST
+65 6488 2688 (Operating Hours)
MY ACCOUNT & PRIVILEGES
Do I need to have an account to shop at CHARLESKEITH.COM?
Having an account with CHARLESKEITH.COM will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.
You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.
What are the benefits of creating an account?
By creating an account, you will be able to:
- Checkout faster by saving your address in your Address Book
- View your order status and history under My Purchases & Returns
- Save your favourite items in your Wishlist
- Receive the latest news on Promotions, New Arrivals and Online Exclusives
How do I create an account?
How do I sign in to my account?
How do I reset/change my password?
Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.
To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.
How can I edit/update my account details?
Sign in to your account, head to My Account and then to My Profile. You can then edit/update your particulars.
How can I edit/update my billing and shipping addresses?
Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.
How can I become a CHARLES & KEITH Privilege member?
To join us as a member, all you need to do is to make a minimum purchase amounting to NT$6,000 in a single receipt at either CHARLESKEITH.COM (Taiwan site) with a registered account or at one of our CHARLES & KEITH retail stores in Taiwan.
Membership privileges are only valid for registered account holders. Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
What privileges am I entitled to?
As a CHARLES & KEITH Privilege Member, you are entitled to:
- 10% discount on regular-price items when you shop at both CHARLES & KEITH retail stores in Taiwan and online at CHARLESKEITH.COM (Taiwan site)
- A hassle-free online checkout experience
- Receiving the latest updates on trends, new arrivals, promotions, special offers and online exclusives
- Special birthday promo code to be used online and in-store. Promo code will be sent via email on the first day of your birthday month.
Please note the 10% discount is not applicable for gift vouchers, special project items or sale and promotional items, unless otherwise stated.
How do I enjoy my privileges?
In retail stores, you will be asked to provide your email address at the point of purchase.
For online purchases at CHARLESKEITH.COM (Taiwan site), please ensure you register for an account and sign in prior to making your purchase. We regret to inform you that you can’t qualify for privilege membership if you have opted for guest checkout.
Can I get the 10% discount privilege immediately on the purchase which qualifies me to be a member?
No, unfortunately the 10% discount is only applicable for your next purchase.
How do I activate my member privileges?
Registered via online account
- Once you become a CHARLES & KEITH privilege member, you will automatically enjoy the privileges when you shop with your online account at CHARLESKEITH.COM (Taiwan site). A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges online.
Registered via retail store
- You will receive an email within 7 working days to activate your online membership. If you have not received an email after 7 working days, please contact our customer service department at firstname.lastname@example.org for further assistance.
Can I enjoy my member privileges online immediately after I become a privilege member in a retail store?
No, a confirmation email will be sent to your email address to inform you about your membership status before you can enjoy your privileges online. Should you not have an online account, activate your account via the link in the email. If you have an existing online account registered with the same email address, your privileges will be activated automatically.
Do I get to enjoy the same retail store member privileges on CHARLESKEITH.COM?
You will enjoy a 10% discount on regular-price items both online and in-store. This is not applicable for any special project item(s).
Can I use the promo codes I receive via email at retail stores?
You can use your birthday promo code online and at retail stores at point of purchase.
All other promo codes can only be used for online purchases. Use your promo code at the checkout page and make sure you’ve signed into your account when making your online purchase.
Can I enjoy my membership privileges in overseas stores?
Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Taiwan and online at CHARLESKEITH.COM (Taiwan site).
Will my privilege membership expire?
No, your privilege membership will not expire.
Terms & Conditions
- CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
- The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
- Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Taiwan and online at CHARLESKEITH.COM (Taiwan site).
- Member privileges are valid at both CHARLES & KEITH retail stores in Taiwan and online at CHARLESKEITH.COM (Taiwan site) only.
- Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
- Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.