Returns & Exchanges

Return Policy

You may return your CHARLES & KEITH item(s) within 30 days of receiving your order.

Please ensure that all item(s) are in their original condition, with the original packaging, tags and tickets attached.
In the interest of hygiene, we do not accept returns on earrings and foot care accessories unless they are incorrect or defective.
A final inspection will be conducted to ensure that all returned items meet our return criteria before processing. Returns that do not comply with our policy will not be accepted and will be sent back to you at your own cost.
If you are returning an item that came with a free Gift With Purchase (GWP), and the value of your order falls below the qualifying amount after the return, the redeemed GWP must also be returned. If the GWP is not returned, a charge equivalent to its market value will apply.
All return shipping costs will be borne by the customer.

How do I return an online order in the United States?

You can return an online order via our return portal within 30 days of receiving it. Please follow the instructions below carefully.

All US returns are to be shipped to the address below:

Charles & Keith – RMA
117 Interstate Blvd, Dock 1
Monroe, NJ, 08831, USA

We recommend you opt for a trackable shipping method. CHARLES & KEITH will not be responsible for the loss of any parcel.

Member Checkout
Step 1 Log in to CHARLESKEITH.COM. Go to My Orders and view details of the order you'd like to return. Click on the 'Submit A Return Request' button to be redirected to our online return portal.	Step 2 Enter your order number and email address to initiate the return. Select the item(s) you wish to return, the reason(s) for returning and the quantity. Submit to generate the return number. Please note that the refund amount shown reflects the original price of the item(s). The actual refund amount is subject to applied discounts and/or promotions.	Step 3 Ship the item(s) back to us using our chosen courier service, UPS, for USD 8.50 (deducted from your refund amount). Or, use your own shipping method, updating the courier name and tracking details in the portal.	Step 4 You will receive an email notification once your return has been processed.

Member Checkout

Step 1

Log in to CHARLESKEITH.COM. Go to My Orders and view details of the order you'd like to return.

Click on the 'Submit A Return Request' button to be redirected to our online return portal.

Step 2

Enter your order number and email address to initiate the return.

Select the item(s) you wish to return, the reason(s) for returning and the quantity. Submit to generate the return number.

Please note that the refund amount shown reflects the original price of the item(s). The actual refund amount is subject to applied discounts and/or promotions.

Step 3

Ship the item(s) back to us using our chosen courier service, UPS, for USD 8.50 (deducted from your refund amount).

Or, use your own shipping method, updating the courier name and tracking details in the portal.

Step 4

You will receive an email notification once your return has been processed.

Member Checkout
Step 1 Log in to CHARLESKEITH.COM. Go to My Orders and view details of the order you'd like to return. Click on the 'Submit A Return Request' button to be redirected to our online return portal.
Step 2 Enter your order number and email address to initiate the return. Select the item(s) you wish to return, the reason(s) for returning and the quantity. Submit to generate the return number. Please note that the refund amount shown reflects the original price of the item(s). The actual refund amount is subject to applied discounts and/or promotions.
Step 3 Ship the item(s) back to us using our chosen courier service, UPS, for USD 8.50 (deducted from your refund amount). Or, use your own shipping method, updating the courier name and tracking details in the portal.
Step 4 You will receive an email notification once your return has been processed.

Member Checkout

Step 1

Log in to CHARLESKEITH.COM. Go to My Orders and view details of the order you'd like to return.

Click on the 'Submit A Return Request' button to be redirected to our online return portal.

Step 2

Enter your order number and email address to initiate the return.

Select the item(s) you wish to return, the reason(s) for returning and the quantity. Submit to generate the return number.

Please note that the refund amount shown reflects the original price of the item(s). The actual refund amount is subject to applied discounts and/or promotions.

Step 3

Ship the item(s) back to us using our chosen courier service, UPS, for USD 8.50 (deducted from your refund amount).

Or, use your own shipping method, updating the courier name and tracking details in the portal.

Step 4

You will receive an email notification once your return has been processed.

Guest Checkout
Step 1 Create a return request via our online return portal	Step 2 Enter your order number and email address to initiate the return. Select the item(s) you wish to return, the reason(s) for returning and the quantity. Submit to generate the return number. Please note that the refund amount shown reflects the original price of the item(s). The actual refund amount is subject to applied discounts and/or promotions.	Step 3 Ship the item(s) back to us using our chosen courier service, UPS, for USD 8.50 (deducted from your refund amount). Or, use your own shipping method, updating the courier name and tracking details in the portal.	Step 4 You will receive an email notification once your return has been processed.

Guest Checkout

Step 1

Create a return request via our online return portal

Step 2

Enter your order number and email address to initiate the return.

Select the item(s) you wish to return, the reason(s) for returning and the quantity. Submit to generate the return number.

Please note that the refund amount shown reflects the original price of the item(s). The actual refund amount is subject to applied discounts and/or promotions.

Step 3

Ship the item(s) back to us using our chosen courier service, UPS, for USD 8.50 (deducted from your refund amount).

Or, use your own shipping method, updating the courier name and tracking details in the portal.

Step 4

You will receive an email notification once your return has been processed.

Guest Checkout
Step 1 Create a return request via our online return portal
Step 2 Enter your order number and email address to initiate the return. Select the item(s) you wish to return, the reason(s) for returning and the quantity. Submit to generate the return number. Please note that the refund amount shown reflects the original price of the item(s). The actual refund amount is subject to applied discounts and/or promotions.
Step 3 Ship the item(s) back to us using our chosen courier service, UPS, for USD 8.50 (deducted from your refund amount). Or, use your own shipping method, updating the courier name and tracking details in the portal.
Step 4 You will receive an email notification once your return has been processed.

When will I receive my refund?

You can expect to receive your refund within 31 working days* after we have received your return parcel. Here is a detailed breakdown:

7 - 10 working days Quality check to ensure item(s) are in good condition and comply with our return policy. Once your refund has been processed, you will receive an email notification.
14 - 21 working days Processing time for the refund to be credited into your account, depending on your payment services provider. If you have not received your refund after this timeframe, please contact them directly.

Refunds are made based on the value of the merchandise as reflected on your invoice. Refunds will be issued by CHARLESKEITH.COM to your original payment method.

We seek your understanding for any delays that may occur during peak shopping periods

*Working days exclude weekends and public holidays in the United States and Singapore.

Can I exchange an online order in the United States?

No, exchanges for CHARLES & KEITH online orders are currently not available in the United States. Please return your item and place a new order instead.

I received an incorrect/defective item. What should I do?

If you received an incorrect or defective item(s), please submit a form here. Under Store Type, select Online Store, then choose Returns & Exchange as your category.

Fill in your order number and contact number, and indicate whether the issue relates to an incorrect item or a defect in the message box. Remember to upload a photo of the incorrect or defective item by attaching it to the form.

Our customer service team will contact you to assist you with the return process.

How do I check the status of my return?

Log in to your account and go to My Orders. Select the order that contains your return item(s). On the Order Details page, click Check Return Status (located under the date of purchase).

Return status legend:

Created	Your return request has been received.
Pending	Your return is being processed.
Completed	Your refund has been issued.
Rejected	Your return request has been denied.

For a smoother tracking experience and many other benefits, we recommend creating an account with us.

Terms & Conditions

CHARLES & KEITH reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (“Returns”). You shall bear the shipping and handling charges of returning any rejected item(s) to you.
All risks in shipping the item(s) to CHARLES & KEITH shall be borne by you. CHARLES & KEITH shall not be responsible for any loss or damage to the item(s) which is being returned to us.
Should your preferred refund method not be indicated during the Returns process, you shall be refunded by your original payment method.
Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice.
CHARLES & KEITH shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.
Our Returns policy does not cover item(s) used in a manner or for a purpose not reasonably contemplated by CHARLES & KEITH, or if the item(s) has been modified in a manner not authorised by CHARLES & KEITH
CHARLES & KEITH makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
All Returns are at all times governed by the law of England and Wales. CHARLES & KEITH and you agree to submit to the non-exclusive jurisdiction of the Courts in London.
CHARLES & KEITH's decisions on Returns are final.

NEED HELP? GET IN TOUCH WITH US

NEED HELP? GET IN TOUCH WITH US