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SHIPPING & TRACKING
 
SHIPPING RATES & DELIVERY MODES
 
Please refer to the table below for the Shipping Rates and Delivery Modes.
Order tracking services are available for all Delivery Modes except Click & Collect.
 
 
Select Delivery Destination:
 
Note: All orders are currently shipped out from Singapore.
 
ECONOMICAL DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 4 - 7 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount FREE

STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 2 - 4 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
AU$120.00 & below AU$10.00
AU$120.01 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 1 - 2 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount AU$45.00
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount US$ 35.00

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 6 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount US$55.00
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
All items entering Bahrain are subjected to an assessment of taxes and duties by the local customs authority. Payment of tax and/or duties shall solely be your responsibility. If you refuse to accept delivery of your order, CHARLESKEITH.COM will charge you a handling fee of US$100, which shall be billed through the method of payment of the order.
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES DELIVERY CHARGES
(PROMOTIONAL CHARGES)
US$100.00 & below US$50.00 US$50.00
US$100.01 - US$250.00 US$50.00 US$40.00
US$250.01 & above US$50.00 US$0.00

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 6 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount US$115.00
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
US$100.00 & below US$35.00
US$100.00 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 5 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount US$90.00
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 4 - 6 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
US$100.00 & below US$35.00
US$100.01 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 2 - 4 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount US$55.00
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 2 - 4 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
HK$ 199 & below HK$ 40
HK$ 200 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 1 - 2 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
HK$ 999 & below HK$ 200
HK$ 1000 & above FREE
標準速遞
(包含稅務費用,提供包裹追蹤編號)
(運送工作日: 2 - 4 工作日)
訂單總額 運送費用
HK$ 199以下 HK$ 40
HK$ 200以上 免費

特快專送
(包含稅務費用,提供包裹追蹤編號)
(運送工作日數 1 - 2 工作日)
訂單總額 運送費用
HK$ 999以下 HK$ 200
HK$ 1000以上 免費
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES DELIVERY CHARGES
(PROMOTIONAL CHARGES)
₹6000.00 & below ₹1500.00 ₹1200.00
₹6000.01 & above ₹1500.00 ₹0.00

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 5 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount ₹2700.00
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Rp1100000 & below Rp350000
Rp1100001 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 2 - 5 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Rp1100000 & below Rp990000
Rp1100001 - Rp1700000 Rp1400000
Rp1700001 - Rp2300000 Rp1800000
Rp2300001 - Rp2900000 Rp2200000
Rp2900001 - Rp4000000 Rp2600000
Rp4000001 - Rp5200000 Rp3500000
Rp5200001 - Rp6400000 Rp4000000
Rp6400001 & above Rp7000000
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
US$100.00 & below US$35.00
US$100.01 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 6 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount US$165.00
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
All items entering Kuwait are subjected to an assessment of taxes and duties by the local customs authority. Payment of tax and/or duties shall solely be your responsibility. If you refuse to accept delivery of your order, CHARLESKEITH.COM will charge you a handling fee of KWD30, which shall be billed through the method of payment of the order.
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES DELIVERY CHARGES
(PROMOTIONAL CHARGES)
KWD30.00 & below KWD15.00 KWD15.00
KWD30.01 - KWD75.00 KWD15.00 KWD12.00
KWD75.01 & above KWD15.00 KWD0.00

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 5 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount KWD35.00
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 2 - 4 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
HK$ 199 & below HK$ 40
HK$ 200 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 1 - 2 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
HK$ 999 & below HK$ 200
HK$ 1000 & above FREE
ECONOMICAL DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 4 - 7 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any Amount FREE

STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 2 - 4 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
RM 180.00 & below RM 30
RM 180.01 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 1 - 2 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount RM 50.00
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
US$100.00 & below US$35.00
US$100.01 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 6 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount US$55.00
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 4 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
NZ$120.00 & below NZ$10.00
NZ$120.01 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 2 - 3 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any Amount NZ$45.00
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€200 & below €30.00
€200.01 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 5 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount €55.00
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
All items entering Oman are subjected to an assessment of taxes and duties by the local customs authority. Payment of tax and/or duties shall solely be your responsibility. If you refuse to accept delivery of your order, CHARLESKEITH.COM will charge you a handling fee of US$100, which shall be billed through the method of payment of the order.
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES DELIVERY CHARGES
(PROMOTIONAL CHARGES)
US$100.00 & below US$50.00 US$50.00
US$100.01 - US$450.00 US$50.00 US$40.00
US$450.01 & above US$50.00 US$0.00

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 5 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount US$115.00
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
US$100.00 & below US$35.00
US$100.01 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 6 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount US$165.00
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
₱5000 & below ₱500
₱5001 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 6 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount ₱2400
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
All items entering Qatar are subjected to an assessment of taxes and duties by the local customs authority. Payment of tax and/or duties shall solely be your responsibility. If you refuse to accept delivery of your order, CHARLESKEITH.COM will charge you a handling fee of US$100, which shall be billed through the method of payment of the order.
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES DELIVERY CHARGES
(PROMOTIONAL CHARGES)
US$100.00 & below US$50.00 US$50.00
US$100.01 - US$450.00 US$50.00 US$40.00
US$450.01 & above US$50.00 US$0.00

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 5 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount US$165.00
ECONOMICAL DELIVERY
(DELIVERY WITHIN 1 - 3 WORKING DAYS*, BETWEEN 0900 - 2200 HOURS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Below S$40.00 S$2.90

STANDARD DELIVERY
Subject to limited slots**
(DELIVERY BY THE NEXT WORKING DAY* IF ORDER PLACED BY 1600 HOURS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Below S$40.00 S$4.90
$40.01 & above FREE

EXPRESS DELIVERY
Subject to limited slots
(DELIVERY WITHIN SAME DAY IF ORDER PLACED BY 1400 HOURS, BETWEEN 1600 - 2200 HOURS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Below S$120.00 S$9.90
S$120.01 & above FREE

CLICK & COLLECT DELIVERY
Subject to limited slots per store
(DELIVERY BY THE NEXT DAY IF ORDER PLACED BY 1400 HOURS
COLLECTION AVAILABLE FOR 5 DAYS WITHIN STORE OPERATING HOURS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount FREE
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
US$100.00 & below US$35.00
US$100.01 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 5 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount US$165.00
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 2 - 4 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
₩100000 & below ₩20000
₩100001 & above ₩0

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 1 - 2 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount ₩45000
스탠다드 배송
(관세 및 세금 포함, 배송조회 가능)
(영업일 2일 - 4일 내)
상품 소계 배송비
₩100000만원 이하 2만원
₩100000만원 초과 0원

익스프레스 배송
(관세 및 세금 포함, 배송조회 가능)
(영업일 1일 - 2일 내)
상품 소계 배송비
제한 없음 4만 5천원
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
ITEMS PER ORDER DELIVERY CHARGES
1 - 2 items €20.00
3 items and above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 5 WORKING DAYS)
ITEMS PER ORDER DELIVERY CHARGES
Any number of items €55.00
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES DELIVERY CHARGES
(PROMOTIONAL CHARGES)
Rs13000.00 & below Rs7800.00 Rs7800.00
Rs13000.01 - Rs45500.00 Rs7800.00 Rs6500.00
Rs45500.01 & above Rs7800.00 Rs0.00

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 5 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount Rs11700.00
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 2 - 4 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
NT$ 999 & below NT$ 160
NT$ 1000 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 1 - 2 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
NT$ 3499 & below NT$ 600
NT$ 3500 & above FREE
標準專送
(包含稅務費用,提供包裹追蹤編號)
(運送工作日: 2 - 4 工作日)
訂單總額 運送費用
NT$999以下 NT$ 160
NT$1000以上 免費

特快專送
(包含稅務費用,提供包裹追蹤編號)
(運送工作日數: 1 - 2 工作日)
訂單總額 運送費用
NT$3499以下 NT$ 600
NT$3500以上 免費
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
฿3000.00 & below ฿600.00
฿3000.01 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 2 - 5 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
฿3000.00 & below ฿1800.00
฿3000.01 - ฿4500.00 ฿2400.00
฿4500.01 - ฿6000.00 ฿3000.00
฿6000.01 - ฿7500.00 ฿3900.00
฿7500.01 - ฿10500.00 ฿4800.00
฿10500.01 - ฿13500.00 ฿5700.00
฿13500.01 - ฿16500.00 ฿6600.00
฿16500.01 & above ฿10200.00
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
All items entering United Arab Emirates are subjected to an assessment of taxes and duties by the local customs authority. Payment of tax and/or duties shall solely be your responsibility. If you refuse to accept delivery of your order, CHARLESKEITH.COM will charge you a handling fee of AED360, which shall be billed through the method of payment of the order.
(WITHIN 6 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES DELIVERY CHARGES
(PROMOTIONAL CHARGES)
AED360.00 & below AED185.00 AED185.00
AED360.01 - AED900.00 AED185.00 AED145.00
AED900.01 & above AED185.00 AED0.00

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 5 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount AED425.00
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 2 - 4 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
US$100.00 & below US$10.00
US$100.01 & above FREE

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 1 - 2 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
Any amount US$55.00
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 6 - 9 WORKING DAYS)
ITEMS PER ORDER DELIVERY CHARGES
Any number of items US$ 20.00

EXPRESS DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 6 WORKING DAYS)
ITEMS PER ORDER DELIVERY CHARGES
Any number of items US$ 25.00
 
 
* Working days refer to Mondays to Saturdays, which do not include, Sundays, and Public Holidays. You will receive your order in by the next working day after it has been processed.
 
** For orders within Singapore, we offer a range of delivery time slots for Standard Delivery mode. Please refer to the table below for the available timings:
 
DAY TIME
Monday – Sunday 0900 to 1500 hours
1300 to 2000 hours
1600 to 2200 hours
 
DAY TIME
Monday – Sunday 0900 to 1500 hours
1300 to 2000 hours
1600 to 2200 hours
 
NOTE: Selection of time slot is not available for Economical Delivery
 
Deliveries are made Monday through Sunday, except for Public Holidays.
 
 
Your preferred delivery date and time serve as an estimation and are not guaranteed, for reasons such as an increase in delivery volume, online security checks, shipping restrictions, payment authorisation and stock availability. If we are unable to deliver your order at your preferred time slot, we strive to deliver your order on the same day.
 
List of Public Holidays in Singapore for 2019

 
1 January New Year's Day
5 – 6 February Chinese New Year
19 April Good Friday
1 May Labor Day
19 May Vesak Day
5 June Hari Raya Puasa
9 August Singapore National Day
11 August Hari Raya Haji
27 October Deepavali
25 December Christmas Day
1 January New Year's Day
5 – 6 February Chinese New Year
19 April Good Friday
1 May Labor Day
19 May Vesak Day
5 June Hari Raya Puasa
9 August Singapore National Day
11 August Hari Raya Haji
27 October Deepavali
25 December Christmas Day
 
CHARLES & KEITH DELIVERS (Singapore only)
 
Orders shipped by “Charles & Keith delivers” will be delivered by a Charles & Keith staff. There will be no tracking number provided.

For assistance, please kindly contact our customer service representative at +65 6488 2688 during customer service operating hours.
 
DELIVERY RESTRICTIONS
 
We accept deliveries to hotels. You will have to provide the room number and local contact information. Deliveries will only be made to the Hotel Reception, and you are required to inform the reception of a pending delivery. Once the order has been delivered to the reception, it will be deemed as delivered. CHARLESKEITH.COM shall not be held responsible for any lost orders due after acceptance of the goods by the reception counter.
 
We are unable to ship orders to restricted locations in Singapore including: Changi Air Freight Center, Changi Airport, Jurong Island, Jurong Port, PSA Terminal Wharves – Tanjong Pagar / Pasir Panjang / Sembawang and MINDEF COMCEN.
 
Please note that we do not ship orders to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you.
 
Delivery Failure
Please note that we only deliver to one delivery address per order. Rerouting delivery charges due to an incorrect or non-existent delivery address will be borne by you.
 
 
ORDER STATUS
 
You may view your order status in ‘My Orders’ under ‘My Account’ upon signing in.
 
Your order status is reflected next to your order number.
We regret to inform you that you will not be able to cancel or make amendments to your order once your order has been successfully placed.
 
Pending Your order has been successfully placed
Processing Your order is currently being processed
Picked Your item(s) is currently being picked
Shipped Your order has been sent to the designated courier company. You will receive a notification email with tracking number sent to you
On hold Your order is currently pending for more information before we are able to proceed with your order
Pending Cancellation Your request for cancellation has been received
Cancelled Your order has been cancelled
Pending Your order has been successfully placed
Processing Your order is currently being processed
Picked Your item(s) is currently being picked
Shipped Your order has been sent to the designated courier company. You will receive a notification email with tracking number sent to you
On hold Your order is currently pending for more information before we are able to proceed with your order
Pending Cancellation Your request for cancellation has been received
Cancelled Your order has been cancelled
 
 
ORDER TRACKING
 
Once your order is shipped, you may track your order in ‘My Orders’ under ‘My Account’ upon signing in.
 
Click on the ‘View Order’ button that corresponds to your order number, and select ‘Shipment’ to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email.
 
Thereafter, you may refer to the ‘Shipped By’ field to identify the designated courier company and visit the respective online tracking system of the designated courier company.
 
SHIPPED BY TRACKING NUMBER
<Designated Courier Company> <Tracking Number>
 
SHIPPED BY TRACKING NUMBER
<Designated Courier Company> <Tracking Number>
 
Next, enter your Tracking Number into the relevant field to track your order.
 
Kindly note that it may take up to 24-48 hours for tracking information to be updated on the online tracking system of the designated courier company.
 
 
DUTIES & TAXES (Singapore only)
 
For delivery in Singapore, the local sales tax (GST of 7%) is automatically applied to your order in accordance with Singapore tax regulations. You are not required to pay for any additional costs. There will not be hidden costs billed upon delivery.
 
We do not accept tax refund for purchases made at CHARLESKEITH.COM
 
 
OTHER INFORMATION
 
Online Security Check
Online security check is CHARLESKEITH.COM initiative as preventive measure against credit card and PayPal fraud transactions.
 
It aims to protect our customers from unauthorized and fraudulent dealings. We might request for additional information and documents for payment verification.
 
In such situations, your order(s) might be delayed. CHARLESKEITH.COM seeks your kind understanding in the delay of the shipment as a result of online security checks.
 
We may contact you for more information. In addition, we may require additional time for the processing of a larger order, inspection and packing of items and we appreciate your kind understanding in any delay of shipment.