PRODUCT CARE
 
All materials are sourced for their unique qualities and carefully crafted. Any incidental marks, tonal changes and/or textural variances are part of the material’s natural characteristics and should not be considered as imperfections.
 
 
SHOES AND BAGS
 
  • All types of leather, synthetic and other materials, including metal accessories, react to humidity and may cause permanent wear and tear.
  • Avoid getting it wet and avoid exposure to direct light and heat.
  • Avoid contact with oily substances, cosmetics or solvents.
  • Care should be taken when wearing light coloured garments and when storing products with different colours, as the colours may transfer onto each other.
  • Avoid excessive fiction and overexposure to direct light as colour fading may occur.
  • To clean your shoes and bags, wipe with a soft dry cloth. When not in use, store in a protective bag in a cool, dry place.
 
ACCESSORIES
 
  • Humidity, salt and atmospheric agents may cause permanent and irreversible wear and tear.
  • Avoid direct contact with rain, heat, oil, grease (make-up), alcohol (perfume, solvents) and other abrasive products.
  • To clean each piece if accessory, wipe with a soft cloth.
  • To preserve the original quality of the accessory, store your accessory in a clean and dry place when not in use.
 
PERSONALISED PRODUCTS
 
  • Avoid exposure to water, direct light and heat.
  • Avoid contact with oily substances, cosmetics or solvents.
  • Avoid excessive friction and overexposure to direct light to prevent the monogram from fading.
 
PET ACCESSORIES COLLECTION
 
CHARLES & KEITH has launched an exclusive limited-edition collection of accessories for pet owners and their pets.
 
Pet Carrier
The carrier is made of coated canvas, which is water-resistant and will repel most dirt and soil. It is suitable for small pet breeds only. It is recommended to supervise your pet when it is in the carrier. Keep the carrier out of reach from your pet when not in use.
 
Pet Collar
The collar is made of PU leather and it should only be used as a fashion accessory for your pet. It is not a training or walk-assist collar. Please ensure that the collar is well-fitted around the neck of your pet. It is recommended to supervise your pet when it is wearing the collar and keep the collar out of reach from your pet when not in use.
 
Pet Leash
The leash is made of PU leather and should only be used as a fashion accessory for your pet. It is not a training or walk-assist leash. It is recommended to supervise your pet when using the leash. When not in use, kindly roll up the leash, secure it with the leash tab and keep it out of reach from your pet.
 
 
REPAIR POLICY
 
Repair services are only available at CHARLES & KEITH retail stores in Singapore. Depending on the condition of the item, we will try our best to repair the faulty item. This service is not guaranteed for all types of damage. For any repair inquiry, please visit any CHARLES & KEITH retail store in Singapore for more information or contact us at customers@charleskeith.com.
 
 
NEED HELP?
 
Contact us at:
 
+65 6488 2688 (operating hours)