COVID-19 UPDATES
What We Are Doing To Keep Our Community Safe And Healthy

COVID-19 UPDATES
What We Are Doing To Keep Our Community Safe And Healthy


Dear CHARLES & KEITH community,
 
During these uncertain times, the health and safety of our customers and employees are of utmost importance to us.
 
Due to the COVID-19 pandemic, we have temporarily closed our stores until further notice, and will continue to monitor the situation and act in accordance with official advice. In the meantime, we are doing our part to combat the disease by maintaining hygiene standards so as to provide you with a safe and pleasant shopping experience.
 
In view of the current circumstances, our return and exchange policy has be extended from 30 to 60 days. Online orders are eligible for returns and exchanges, while retail purchases are only eligible for in-store exchanges (once stores reopen). This new extended timeline is effective for both online orders and retail purchases made after 1 March 2020. For more information, please refer to our returns and exchange page.
 
The situation is fluid and evolving, so we will continue to communicate any operational changes. In the meantime, all of our designs remain available at CHARLESKEITH.COM.
 
For the safety of our Customer Care team, we have implemented work-from-home arrangements to ensure we adhere to the recommended safe distancing measures. Due to the recent implementation, our hotline services have to be temporarily suspended. However, we remain readily available via email and our website's Live Chat function should you require assistance.
 
You may refer to this dedicated page or follow us on our social media platforms for the latest updates on COVID-19.
 
Even as we are urged to stay apart during this trying period, there is no doubt that we are in this together. Take care and stay safe, as we wait and hope for better days.
 
 
CHARLES & KEITH Group