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Applicable tax, duties and handling charges
For Economical and Standard Delivery, all additional charges including but not limited to any handling charges imposed by the carrier, customs handling charges, Goods and Services Tax and Value-added Tax (“Additional Charges”) shall be your responsibility unless otherwise stated. CHARLESKEITH.COM will pay for all Additional Charges for orders shipped to Australia, Hong Kong, India, Macau, Malaysia, New Zealand, South Korea, Sri Lanka, Taiwan, United Kingdom and United States of America. All items entering a foreign country (outside of Singapore) may be subject to customs inspection and the assessment of taxes and duties in accordance with local regulations. Any Additional Charges will not be refunded in any way to you by CHARLESKEITH.COM. Please check with your local authorities on your tax obligations before placing an order.
For Express Delivery, all Additional Charges will be the responsibility of CHARLESKEITH.COM
In the event that taxes and/or duties are incurred and if you refuse to accept delivery of the shipment, you shall be responsible for payment of all return charges, inclusive of any return taxes and/or duties incurred. These charges will be billed through the method of payment of your order.
In the event that taxes and/or duties are incurred in any shipment and where CHARLESKEITH.COM’s assigned delivery agent pays such taxes and/or duties on your behalf, you shall be liable to pay the tax and/or duties amount to the delivery agent upon receipt of the shipment.
The sender shall be responsible for all taxes and/or duties imposed by the customs authorities for any returns of goods to CHARLESKEITH.COM. Should the returned item(s) be deemed not to be in its original condition, CHARLESKEITH.COM reserves all rights to return the item to the sender at the sender's cost.
Eligibility of tax refunds
If tax has been charged on any portion of your order and you wish to take advantage of your tax exemption status, you will need to provide us with acceptable proof of tax exemption status and state where the item(s) will be shipped to. We may have to request for more information to verify your eligibility and review your request before assisting you further.