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  +65 6488 2688 (Operating Hours)  
 
 
 
 
 
 
 
 
 
 
 
 
 
RETURNS & EXCHANGES

 

All Item(s) purchased online (International orders) can be returned by submitting a Return Request via the online store, within 30 days from the receipt date. Please refer to the Step by Step Guide for Returns via Online Store to process your return. If you have opted for guest checkout, please contact us at customers@charleskeith.com with the email subject: Return Request – Your Order Number.

Please note that all sale items purchased from 12am (GMT +8) 3 March 2018 to 11.59pm (GMT +8) 16 March 2018 that are not defective will not be eligible for returns & exchanges.

All Item(s) purchased online (International orders) can be exchanged by submitting a Return Request via the online store, within 30 days from the receipt date. Please refer to the Step by Step Guide for Returns via Online Store to process your exchange. If you have opted for guest checkout, please contact us at customers@charleskeith.com with the email subject: Return Request – Your Order Number.

Should ineligible item(s) be returned, we reserve the right to reject your return and the shipping charges to send the item(s) back to you will be borne by you.

RETURNS AND EXCHANGES
 
 
Can I request for a return?
All Item(s) purchased online (International orders) can be returned by submitting a Return Request via the online store, within 30 days from the receipt date. Please refer to the Step by Step Guide for Returns via Online Store to process your return. If you have opted for guest checkout, please contact us at customers@charleskeith.com with the email subject: Return Request – Your Order Number.

Please note that all sale items purchased from 12am (GMT +8) 3 March 2018 to 11.59pm (GMT +8) 16 March 2018 that are not defective will not be eligible for returns & exchanges.

I received a defective item/ incorrect item, what should I do?
All Item(s) purchased online (International orders) can be exchanged by submitting a Return Request via the online store, within 30 days from the receipt date. Please refer to the Step by Step Guide for Exchange via Online Store to process your exchange. If you have opted for guest checkout, please contact us at customers@charleskeith.com with the email subject: Return Request – Your Order Number.

My request for return/exchange was denied after I sent the item to CHARLES & KEITH Headquarters, how can I get my item back?
Should ineligible item(s) be returned, we reserve the right to reject your return and the shipping charges to send the item(s) back to you will be borne by you. 
 
 
 
 
 
 
 
 
 
NEED HELP? GET IN TOUCH WITH US
 
 
+65 6488 2688 (Operating Hours)