NEED HELP? GET IN TOUCH WITH US
 
 
  +65 6488 2688 (Operating Hours)  
 
 
 
 
 
 
 
 
 
 
 
 
 
PAYMENT

 
PAYMENT MODE

We accept payment via MasterCard, Visa, American Express, and Paypal.

We accept Australian dollar, Euro, Hong Kong dollar, Indian Rupee, Indonesian Rupiah, Kuwait Dinar, Malaysian Ringgit, New Taiwan dollar, New Zealand dollar, Pound Sterling, South Korean Won, Sri Lankan Rupee, Thai Baht, United Arab Emirates Dirham, United States dollar, and Singapore dollar.

You will be charged in the default currency of the delivery destination which you have selected to ship your order to. For instance, if you are staying in USA but your delivery destination is in Singapore, you will be charged in Singapore dollars (SGD). If you are staying in Singapore but your delivery destination is in Australia, you will be charged in Australian dollar (AUD).

CHARLESKEITH.COM does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.

3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard Secure Code. 3-D Secure adds another authentication step for online payments. 3-D Secure should not be confused with the Card Security Code (commonly known as CVV) which is a short numeric code that is printed at the back of the credit card.

CyberSource, a wholly owned subsidiary of Visa Inc., is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporate and e-Businesses in the worldwide market. For credit card payment, you will be linked to CyberSource’s website which is a secure website where all credit card information will be stored on their end.

PayPal offers faster, safer and easier checkouts, and protects customers from revealing their credit card and other financial information. You may sign up for a PayPal account via www.paypal.com.

All payments are authorised and captured once your order has been placed.

Kindly try again and input the correct information such as log-in details, card number, expiry date, etc. If the problem persists, you may contact your issuing bank or try an alternative payment mode. If you require further assistance, please contact us customers@charleskeith.com.

 
STORE CREDIT

Store Credit is a value issued to your account and can be used as payment to offset purchases made at CHARLESKEITH.COM. The store credit can only be used at CHARLESKEITH.COM and NOT in any of the CHARLES & KEITH retail stores or departmental stores.

Yes, your store credits have an expiry date of 3 months once credited into your account

Simply sign in to your account and click on Store Credit on your Account Overview to check on your Store Credit balance. Please note that in most cases, the balance is adjusted immediately when you make a purchase. Otherwise, it may take 2 to 5 business days for your store credit to be updated.

Once your store credit has been updated, you may redeem it immediately. Store credit works like any other payment modes. At checkout, simply select “Use Store Credit” as your payment mode. If your order value exceeds your store credit balance and you have selected store credit as your payment mode, you can pay the remaining value by Credit Card, Debit Card or PayPal. If your order value is less than your store credit balance and you have selected store credit as your payment mode, your payment will be made in full with store credit automatically. Any unused value can be used in your future purchases. Multiple payment modes cannot be utilised within an order when sufficient store credit balance is available.

• Store credit is applicable only for online purchases at CHARLESKEITH.COM
• Store credit is not applicable for use in any of the CHARLES & KEITH retail stores or departmental stores.
• Store credit cannot be redeemed for cash and are non refundable and non exchangeable. They cannot be used for purchase of any gift vouchers.
• Store credit will be directly credited into your CHARLESKEITH.COM online account and can be used immediately upon receipt.
• Store credit is tagged to your CHARLESKEITH.COM online account and is non-transferable.
• Shipping charges, duties, and taxes are applicable on any merchandise redeemed with CHARLESKEITH.COM store credit.
• Any unused value can be used in your future purchases.
• Multiple payment modes cannot be utilised within an order when sufficient store credit balance is available.
• Purchase amounts that exceed the value of the online store credit will require payment via credit card or PayPal for the balance due.

PAYMENT
 
 
PAYMENT MODE

What forms of payment can I use?
We accept payment via MasterCard, Visa, American Express, and Paypal.

What currencies do you accept?
We accept Australian dollar, Euro, Hong Kong dollar, Indian Rupee, Indonesian Rupiah, Kuwait Dinar, Malaysian Ringgit, New Taiwan dollar, New Zealand dollar, Pound Sterling, South Korean Won, Sri Lankan Rupee, Thai Baht, United Arab Emirates Dirham, United States dollar, and Singapore dollar.

You will be charged in the default currency of the delivery destination which you have selected to ship your order to.
For instance, if you are staying in USA but your delivery destination is in Singapore, you will be charged in Singapore dollars (SGD).
If you are staying in Singapore but your delivery destination is in Australia, you will be charged in Australian dollar (AUD).

Will CHARLESKEITH.COM store my payment information?
CHARLESKEITH.COM does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.

What is 3-D secure payment?
3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard Secure Code. 3-D Secure adds another authentication step for online payments. 3-D Secure should not be confused with the Card Security Code (commonly known as CVV) which is a short numeric code that is printed at the back of the credit card.

What is CyberSource?
CyberSource, a wholly owned subsidiary of Visa Inc., is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporate and e-Businesses in the worldwide market. For credit card payment, you will be linked to CyberSource’s website which is a secure website where all credit card information will be stored on their end.

What is PayPal?
PayPal offers faster, safer and easier checkouts, and protects customers from revealing their credit card and other financial information. You may sign up for a PayPal account via www.paypal.com.

What is Payment Authorisation?
All payments are authorised and captured once your order has been placed.

My payment has been declined, what should I do?
Kindly try again and input the correct information such as log-in details, card number, expiry date, etc. If the problem persists, you may contact your issuing bank or try an alternative payment mode. If you require further assistance, please contact us customers@charleskeith.com.

STORE CREDIT

What is Store Credit?
Store Credit is a value issued to your account and can be used as payment to offset purchases made at CHARLESKEITH.COM. The store credit can only be used at CHARLESKEITH.COM and NOT in any of the CHARLES & KEITH retail stores or departmental stores.

Will my Store Credit expire?
Yes, your store credits have an expiry date of 3 months once credited into your account.

How can I check my Store Credit balance?
Simply sign in to your account and click on Store Credit on your Account Overview to check on your Store Credit balance. Please note that in most cases, the balance is adjusted immediately when you make a purchase. Otherwise, it may take 2 to 5 business days for your store credit to be updated.

How can I utilise my Store Credit?
Once your store credit has been updated, you may redeem it immediately. Store credit works like any other payment modes. At checkout, simply select “Use Store Credit” as your payment mode. If your order value exceeds your store credit balance and you have selected store credit as your payment mode, you can pay the remaining value by Credit Card, Debit Card or PayPal. If your order value is less than your store credit balance and you have selected store credit as your payment mode, your payment will be made in full with store credit automatically. Any unused value can be used in your future purchases. Multiple payment modes cannot be utilised within an order when sufficient store credit balance is available.

What are the Terms & Conditions for Store Credit?
 
  • Store credit is applicable only for online purchases at CHARLESKEITH.COM
  • Store credit is not applicable for use in any of the CHARLES & KEITH retail stores or departmental stores.
  • Store credit cannot be redeemed for cash and are non refundable and non exchangeable. They cannot be used for purchase of any gift vouchers.
  • Store credit will be directly credited into your CHARLESKEITH.COM online account and can be used immediately upon receipt.
  • Store credit is tagged to your CHARLESKEITH.COM online account and is non-transferable.
  • Shipping charges, duties, and taxes are applicable on any merchandise redeemed with CHARLESKEITH.COM store credit.
  • Any unused value can be used in your future purchases.
  • Multiple payment modes cannot be utilised within an order when sufficient store credit balance is available.
  • Purchase amounts that exceed the value of the online store credit will require payment via credit card or PayPal for the balance due.
 
 

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NEED HELP? GET IN TOUCH WITH US
 
 
+65 6488 2688 (Operating Hours)