Where can I find genuine CHARLES & KEITH products?
Authentic CHARLES & KEITH products are available at our CHARLES & KEITH retail stores and partner websites. To locate a CHARLES & KEITH store near you, click here.

Our products are also available via our official online stores at:
Australia, Bahrain, Belgium, Cambodia, Canada, China*, Denmark, Finland, France, Germany, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan* , Kuwait, Macau, Malaysia, Mexico, Netherlands, New Zealand, Norway, Oman, Panama, Qatar, Portugal, Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United Arab Emirates, United States of America, Vietnam.

The partner websites we work with may also be accessed at the following links:

Our company does not offer merchandise for sale through individuals, unauthorised retail locations, Internet auctions, online forums, social media platforms and any other online retailers besides those mentioned above. If you buy a CHARLES & KEITH product through an unauthorised dealer, you could be purchasing a counterfeit.

Counterfeit merchandise deprives you of the assured high quality standards embodied in the CHARLES & KEITH brand and the benefit of our after-sales service. Counterfeit products do not undergo our inspection or testing processes. Counterfeit products may also differ from what was advertised and what is delivered to you.

Do you have a catalogue?
Yes, we do have both physical and online catalogues. You may view our catalogue at CHARLESKEITH.COM. A copy of the catalogue can be requested for every purchase made at CHARLESKEITH.COM. You may also get a copy of the catalogue from any CHARLES & KEITH retail stores.

Do you do customised shoes?
CHARLES & KEITH does not provide shoe customisation service.

Do you provide repair services?
Repair services are only available at CHARLES & KEITH retail stores in Singapore. Depending on the condition of the item, we will try our best to repair the faulty item. This service is not guaranteed for all types of damage.

How do I find the most suitable sizes and fit?
We recommend that you refer to our Size Guide to help you choose the most suitable sizes for your products.

The item I want is out of stock, what do I do now?
If you wish to be notified when your favourite item is back in stock, you can do so by clicking on the “NOTIFY ME WHEN BACK IN STOCK” button located at the product detail page. You will be notified when the item you have requested to be notified for stock availability is back in stock.

Will an item be restocked?
Depending on stock availability, products are restocked regularly. These products can be found in the Back In Stock page.
If you wish to be notified when your favourite item is back in stock, you can do so by clicking on the “NOTIFY ME WHEN BACK IN STOCK” button located at the product detail page.

How often is the website updated with new products?
New arrivals are introduced weekly.


Is the pricing policy the same as retail stores?
The prices reflected on CHARLESKEITH.COM and any CHARLES & KEITH retail stores in Singapore are the same. All prices displayed are inclusive of 7% GST. All prices displayed are not inclusive of any shipping charges. Shipping charges will be computed and shown at the checkout page.
In very rare cases, there might be price errors and CHARLES & KEITH shall not be liable for any errors in the pricing of items purchased on CHARLESKEITH.COM. If there are any changes, CHARLESKEITH.COM will contact you before proceeding with the order.

Does CHARLESKEITH.COM offer price adjustments?
Any form of price adjustment to orders is not applicable.