COVID-19 UPDATES
What We Are Doing To Keep Our Community Safe And Healthy

COVID-19 UPDATES
What We Are Doing To Keep Our Community Safe And Healthy


Dear CHARLES & KEITH community,
 
During these uncertain times, the health and safety of our customers and employees are of utmost importance to us.
 
Due to the COVID-19 pandemic, we have temporarily closed all of our stores until further notice, and will continue to monitor the situation and act in accordance with official advice.
 
The situation is fluid and evolving, so we will continue to communicate any operational changes here.
 
We would like to reassure you that CHARLESKEITH.COM is operating as usual. We are still dispatching orders from our warehouse and working hard to make deliveries as safe as possible. However, delivery service has been suspended within India, with effect from 25 March 2020. All parcels that are currently in transit and affected by this suspension will be held by the courier. We promise to provide timely updates on this situation. For more information, please refer to our Shipping & Tracking page.
 
To give you more flexibility when you shop with us online, you can now return your purchased items within 60 days – instead of 30 days – of receiving your order. The updated return policy will take effect on 24 March 2020, and be applicable for all orders placed online until further notice.
 
For the safety of our Customer Care team, we have implemented work-from-home arrangements to ensure we adhere to the recommended safe distancing measures. Due to the recent implementation, our hotline services have to be temporarily suspended. However, we remain readily available via email and our website's Live Chat function should you require assistance.
 
You may refer to this dedicated page or follow us on our social media platforms for the latest updates on COVID-19.
 
Even as we are urged to stay apart during this trying period, there is no doubt that we are in this together. Take care and stay safe, as we wait and hope for better days.
 
 
CHARLES & KEITH Group