What are the types of promotions?
On some occasions, CHARLESKEITH.COM may introduce special promotions on the website, at a limited time offer or while stock last basis. We might also issue special promo codes and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.

Can I use more than one promo code on my order?
Note that only one promo code can be used per order.

My promo code is not working, what should I do?

Please check that the promo code is still valid and not out of date, and refer to the Terms & Conditions set out in the Promotions page. If you require further assistance, please contact us

What are the Terms and Conditions for promotions?
Promotions are not exchangeable for cash, voucher or in any other form. Promotions are valid at CHARLES & KEITH online store only unless otherwise stated. No adjustment is allowed on previous purchases. No cancellation or changes can be made to an order after 1 hour from the time that order has been placed. CHARLESKEITH.COM reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, CHARLESKEITH.COM’S decision is final.

What happens if the promotion that I would like to have has expired?
All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.

What is the difference between promotions at CHARLESKEITH.COM and in retail stores?
CHARLESKEITH.COM and CHARLES & KEITH retail stores might have similar promotions, which may not be identical. On some occasions, CHARLESKEITH.COM may run exclusive online promotions that are not available in retail stores for a very limited period only. For further enquiries, please feel free to check with our customer service at CHARLESKEITH.COM or your nearest retail store.


How can I become a CHARLES & KEITH Privilege Card member?
CHARLESKEITH.COM does not have any Privilege Card Membership program at present for international customers. For more information pertaining to Membership programs, please contact your local CHARLES & KEITH retail stores directly.


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