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  +65 6488 2688 (Operating Hours)  
 
 
 
 
 
 
 
 
 
 
 
 
 
PROMOTIONS & PRIVILEGES

 
PROMOTIONS

On some occasions, CHARLESKEITH.COM may introduce special promotions on the website, at a limited time offer or while stock last basis. We might also issue special promo codes and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.

Note that only one promo code can be used per order.

Please check that the promo code is still valid and not out of date, and refer to the Terms & Conditions set out in the Promotions page. If you require further assistance, please contact us customers@charleskeith.com.

Promotions are not exchangeable for cash, voucher or in any other form. Promotions are valid at CHARLES & KEITH online store only unless otherwise stated. No adjustment is allowed on previous purchases. CHARLESKEITH.COM reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, CHARLESKEITH.COM’S decision is final.

All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.

CHARLESKEITH.COM and CHARLES & KEITH retail stores might have similar promotions, which may not be identical. On some occasions, CHARLESKEITH.COM may run exclusive online promotions that are not available in retail stores for a very limited period only. For further enquiries, please feel free to check with our customer service at CHARLESKEITH.COM or your nearest retail store.

 
PRIVILEGE MEMBERSHIP

To join us as a privilege member, all you need to do is to purchase HK$1,500 or above worth of CHARLES & KEITH products in a single receipt. Note that privilege membership qualification will not be applicable on orders made using guest checkout.

As a CHARLES & KEITH Privilege Member, you are entitled to:

•  Receive 10% discount on regular-priced items when you shop online at CHARLESKEITH.COM (Hong Kong site) and CHARLES & KEITH Hong Kong retail stores only
•  Enjoy your privileges online at checkout with no hassle
•  Be informed of latest trends, new arrivals, promotions, special offers and online exclusives

Retail Stores: Provide your Membership ID (International Calling code + mobile number) at the point of purchase.
Online Store: Log into your account for a hassle free shopping experience. Your member discount will be reflected automatically when you checkout for payment of regular-priced items online.

No, you are not required to do so. A confirmation notification will be sent to your registered email address to inform you about your privilege membership status before you can start to enjoy online member privileges.

No, you do not need to enter any details. Your member privileges discount will be reflected automatically when you checkout for payment of regular-priced items online.

No, we regret to inform that the 10% discount privilege is only applicable from the next purchase onwards.

No, we regret to inform you that all promo codes are to be utilised for online purchases only. Please ensure that you apply your promo code at the checkout page and that you are logged in with your registered email address while making purchases online.

Yes, the same membership privileges apply for both CHARLESKEITH.COM (Hong Kong site) and CHARLES & KEITH Hong Kong retail stores. Kindly allow 2 working days upon your online privilege membership activation for your retail privilege membership to be activated.

Yes, the same membership privileges apply for both CHARLESKEITH.COM (Hong Kong site) and CHARLES & KEITH Hong Kong retail stores. Kindly allow 2 working days upon your retail privilege membership activation for your online privilege membership to be activated.

No, we regret to inform that you will not be able to enjoy the privileges in retail stores overseas and online on other sites on CHARLESKEITH.COM.

No, we regret to inform that you will not be able to enjoy the privileges online at CHARLESKEITH.COM Hong Kong site.

No, you are entitled to lifetime privilege membership.

 
 
 
PROMOTIONS & PRIVILEGES
 
PROMOTIONS
 
PRIVILEGE MEMBERSHIP
 

 
PROMOTIONS

What are the types of promotions?
On some occasions, CHARLESKEITH.COM may introduce special promotions on the website, at a limited time offer or while stock last basis. We might also issue special promo codes and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.

Can I use more than one promo code on my order?
Note that only one promo code can be used per order.

My promo code is not working, what should I do?

Please check that the promo code is still valid and not out of date, and refer to the Terms & Conditions set out in the Promotions page. If you require further assistance, please contact us customers@CHARLESKEITH.COM.

What are the Terms and Conditions for promotions?
Promotions are not exchangeable for cash, voucher or in any other form. Promotions are valid at CHARLES & KEITH online store only unless otherwise stated. No adjustment is allowed on previous purchases. No cancellation or changes can be made to an order after 1 hour from the time that order has been placed. CHARLESKEITH.COM reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, CHARLESKEITH.COM’S decision is final.

What happens if the promotion that I would like to have has expired?
All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.

What is the difference between promotions at CHARLESKEITH.COM and in retail stores?
CHARLESKEITH.COM and CHARLES & KEITH retail stores might have similar promotions, which may not be identical. On some occasions, CHARLESKEITH.COM may run exclusive online promotions that are not available in retail stores for a very limited period only. For further enquiries, please feel free to check with our customer service at CHARLESKEITH.COM or your nearest retail store.

PRIVILEGE MEMBERSHIP

How can I become a CHARLES & KEITH Privilege member?
To join us as a privilege member, all you need to do is to purchase HK$1,500 or above worth of CHARLES & KEITH products in a single receipt. Note that privilege membership qualification will not be applicable on orders made using guest checkout.
 
What are the privileges?
As a CHARLES & KEITH Privilege Member, you are entitled to:

• Receive 10% discount on regular-priced items when you shop online at CHARLESKEITH.COM (Hong Kong site) and CHARLES & KEITH Hong Kong retail stores only
• Enjoy your privileges online at checkout with no hassle
• Be informed of latest trends, new arrivals, promotions, special offers and online exclusives

How do I enjoy my privileges?
Retail Stores: Provide your Membership ID (country code + mobile number) at the point of purchase.

Online Store: Log into your account for a hassle free shopping experience. Your member discount will be reflected automatically when you checkout for payment of regular-priced items online.

Do I need to activate my online member privileges if I have just made a purchase of HK$1,500 and above online?
No, you are not required to do so. A confirmation notification will be sent to your registered email address to inform you about your privilege membership status before you can start to enjoy online member privileges.

Do I need to enter any membership details online during checkout to enjoy the privileges?
No, you do not need to enter any details. Your member privileges discount will be reflected automatically when you checkout for payment of regular-priced items online.

Can I get the 10% discount off regular-priced item privilege immediately on the purchase which qualifies me to be a Privilege Member?
No, we regret to inform that the 10% discount privilege is only applicable for next purchase.

I have registered my membership online at CHARLESKEITH.COM (Hong Kong site). Can I enjoy the membership privileges in CHARLES & KEITH Hong Kong retail stores?
Yes, the same membership privileges apply for both CHARLESKEITH.COM (Hong Kong site) and CHARLES & KEITH Hong Kong retail stores. Kindly allow 2 working days upon your online privilege membership activation for your retail privilege membership to be activated.

I have registered my membership at CHARLES & KEITH Hong Kong retail stores. Can I enjoy the membership privileges online at CHARLESKEITH.COM (Hong Kong site)?
Yes, the same membership privileges apply for both CHARLESKEITH.COM (Hong Kong site) and CHARLES & KEITH Hong Kong retail stores. Kindly allow 2 working days upon your retail privilege membership activation for your online privilege membership to be activated.

I have registered my membership online at CHARLESKEITH.COM (Hong Kong site). Can I enjoy the membership privileges in retail stores overseas and online on other country sites on CHARLESKEITH.COM?
No, we regret to inform that you will not be able to enjoy the privileges in retail stores overseas and online on other country sites on CHARLESKEITH.COM.

I have registered my membership in retail stores overseas/online on other country sites on CHARLESKEITH.COM. Can I enjoy the membership privileges online at CHARLESKEITH.COM Hong Kong site?
No, we regret to inform that you will not be able to enjoy the privileges online at CHARLESKEITH.COM Hong Kong site.

Does the privilege membership have an expiry date?
No, you are entitled to lifetime privilege membership.

 
 

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