You are currently on the Canada site.
If you are on a site that offers online shopping, please note that the contents in your shopping bag will be removed.
CHANGE YOUR LOCATION
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
NEED HELP? GET IN TOUCH WITH US
 
 
  +65 6488 2688 (Operating Hours)  
 
 
 
 
 
 
 
 
 
 
 
 
 
TOP 5 FREQUENTLY ASKED QUESTIONS

All Item(s) purchased online (International orders) can be returned by submitting a Return Request via the online store, within 30 days from the receipt date. Please refer to the Step by Step Guide for Returns via Online Store to process your return. If you have opted for guest checkout, please contact us at customers@charleskeith.com with the email subject: Return Request – Your Order Number.

If you did not receive your package after the expected delivery date, kindly track your order to check on the shipment. Alternatively, you may do so by entering the tracking number indicated in the shipment confirmation email into the online tracking system of the designated courier company. If you have opted for guest checkout, you may track your order via the online tracking system of the designated courier company. Please contact us at customers@charleskeith.com for further assistance.

No, we are unable to amend an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode or delivery mode.

If you wish to be notified when your favourite item is back in stock, you can do so by clicking on the “NOTIFY ME WHEN BACK IN STOCK” button located at the product detail page. You will be notified when the item you have requested to be notified for stock availability is back in stock.

All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously). Please note that although there are two records, there is only one single charge. For further clarification, please speak to your bank.

TOP 5 FREQUENTLY ASKED QUESTION
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
NEED HELP? GET IN TOUCH WITH US
 
 
+65 6488 2688 (Operating Hours)
 
1