What is Online Security Fraud Screening?
Online Security Fraud screening is CHARLESKEITH.COM initiative as preventive measure against credit card and PayPal fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings.

Why should I send you my personal information?
CHARLESKEITH.COM takes card holder security seriously and has an established online security process developed in line with best practices in the industry. This security process is necessary to protect the interest of credit cardholders whose accounts may have been compromised, and CHARLESKEITH.COM as the e-commerce merchant.

What should I take note when sending my personal information?
For your security, CHARLESKEITH.COM advises that you never send anyone your entire credit card number. We strongly recommend you to cover all digits of the credit card number except for the first 6 and the last 4 digits. In the event where the documents are submitted without covering of the sensitive information as suggested above, CHARLESKEITH.COM will not be held responsible for any possible complications.

Is my personal information kept secured?
All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent. For further details, please read CHARLES & KEITH’s Privacy Policy.

Will I receive Online Security email every time I place my order at CHARLESKEITH.COM?
Online Security verification is ideally done for one-time verification purpose only. To ensure that you do not experience any delay to your order due to Online Security checks, we recommend you to use the same credit card for your future purchases.

I received an Online Security email from you; will I still receive my order within the delivery timeframe?
Subjected to the date of your response to the Online Security email and the validity of the submitted documents, your orders may or may not experience delivery delays. Please note that once your documents have been verified as valid, we will process the order at the soonest.

What if I fail to respond to your email within the period given, will my order still be processed?
Failure to respond to the Online Security verification email within the timeline given will result to automatic order cancellation. What should I take note as an internet user and online shopper?   CHARLESKEITH.COM takes a number of steps to ensure that our website is safe for use from malicious activity and the transactions performed are secure.

All information input by you and transmitted to CHARLESKEITH.COM is protected by an encryption using Secure Sockets Layer Technology (SSL). SSL encrypts your order information before it is transmitted to us to avoid the decoding of your information by anyone other than CHARLESKEITH.COM.

Further, we strongly advise all users to take certain steps to ensure the safety and security in your use of CHARLESKEITH.COM. Some measures we recommend include:
  • Avoid using a public computer or terminal to sign in to your account
  • Create and use a password that is not easily guessed
  • Keep your passwords private
  • Change your password frequently
  • Avoid using the same password for multiple purposes
  • Avoid saving your password in the browser
  • Clear your browser history, cookies, caches and saved passwords every time after using the browser
  • Be wary of unsolicited emails and telephone contacts, such as those purported to be from CHARLESKEITH.COM requesting you to update your account.
In the event that you receive an unsolicited email or telephone call from us, please call +(65) 6488 2688 or write back to to verify that it is indeed from us. 

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