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RETURNS & EXCHANGES

 

Our return policy is only applicable to item(s) purchased online and delivered in Australia, within 30 days of receiving your order. Items purchased in physical stores are not eligible for returns.

You have 2 return options:

  1. Using an Online Physical Return Form (for members only)
  2. Using a Pick-up Service


For further details, please refer to our Return & Exchange Policy.

You may exchange or return the defective/wrong item(s) within 30 days of receiving your order. Email us at customers@charleskeith.com with the subject title: Exchange Request – Your Order Number. Our customer service team will assist you with the returns process.

Our exchange policy is only applicable to defective or wrong item(s) received in your online order and has to be made within 30 days from receiving your order. Email us at customers@charleskeith.com with the subject title: Exchange Request – Your Order Number. Our customer service team will assist you with the returns process.

Beyond these reasons, if you wish to change your item(s):

  • Submit a return request within 30 days of purchase via the returns procedure stated above
  • Make a new order


Please note that an exchange is subject to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, giving you a refund via the original payment method, or any other methods at the discretion of CHARLESKEITH.COM.

Should ineligible item(s) be returned, we reserve the right to reject your return and the shipping charges to send the item(s) back to you will be borne by you.

RETURNS AND EXCHANGES
 
 
How do I make an online return?
Our return policy is only applicable to item(s) purchased online and delivered in Australia, within 30 days of receiving your order. Items purchased in physical stores are not eligible for returns.

You have 2 return options:
  1. Using an Online Physical Return Form (for members only)
  2. Using a Pick-up Service


For further details, please refer to our Return & Exchange Policy.

How do I make an exchange?
Our exchange policy is only applicable to defective or wrong item(s) received in your online order and has to be made within 30 days from receiving your order. Email us at customers@charleskeith.com with the subject title: Exchange Request – Your Order Number. Our customer service team will assist you with the returns process.

Beyond these reasons, if you wish to change your item(s):
  • Submit a return request within 30 days of purchase via the returns procedure stated above
  • Make a new order


Please note that an exchange is subject to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, giving you a refund via the original payment method, or any other methods at the discretion of CHARLESKEITH.COM.

I receive a defective/wrong item, what should I do?
You may exchange or return the defective/wrong item(s) within 30 days of receiving your order. Email us at customers@charleskeith.com with the subject title: Exchange Request – Your Order Number. Our customer service team will assist you with the returns process.

My request for return/exchange was denied after I sent the item to CHARLES & KEITH Headquarters, how can I get my item back?
Should ineligible item(s) be returned, we reserve the right to reject your return and the shipping charges to send the item(s) back to you will be borne by you. 
 
 
 
 
 
 
 
 
 
NEED HELP? GET IN TOUCH WITH US
 
 
+65 6488 2688 (Operating Hours)
 
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