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TOP 4 FREQUENTLY ASKED QUESTIONS

Our return policy is only applicable to item(s) purchased online and delivered in Australia, within 30 days of receiving your order. Items purchased in physical stores are not eligible for returns.

You have 2 return options:

  1. Using an Online Physical Return Form (for members only)
  2. Using a Pick-up Service


For further details, please refer to our Return & Exchange Policy.

If you did not receive your package after the expected delivery date, kindly track your order to check on the shipment. Alternatively, you may do so by entering the tracking number indicated in the shipment confirmation email into the online tracking system of the designated courier company. If you have opted for guest checkout, you may track your order via the online tracking system of the designated courier company. Please contact us at customers@charleskeith.com for further assistance.

No, we are unable to amend an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode or delivery mode.

If you wish to be notified when your favourite item is back in stock, you can do so by clicking on the “NOTIFY ME WHEN BACK IN STOCK” button located at the product detail page. You will be notified when the item you have requested to be notified for stock availability is back in stock.

TOP 4 FREQUENTLY ASKED QUESTION
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
NEED HELP? GET IN TOUCH WITH US
 
 
+65 6488 2688 (Operating Hours)
 
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