BE A PRIVILEGE MEMBER
To join us as a privilege member, all you need to do is to purchase HK$1300 or above worth of CHARLES & KEITH products in a single receipt. Privilege membership qualification will not be applicable on orders made using guest checkout.
YOUR MEMBER PRIVILEGES ENTITLEMENT
- Receive 10% discount on regular-priced items when you shop online at CHARLESKEITH.COM (Hong Kong site) only
- Enjoy your privileges online at checkout with no hassle
- Be informed of the latest trends, new arrivals, promotions, special offers and online exclusives
PRIVILEGE MEMBER ACTIVATION
A confirmation notification will be sent to your registered email address to inform you about your privilege membership status before you can start to enjoy privileges online. You will automatically enjoy the privileges when you shop with your online account at CHARLESKEITH.COM
Please allow up to 2 business days after your order has been shipped for your online member privileges to take effect.
FREQUENTLY ASKED QUESTIONS
Q: How can I become a CHARLES & KEITH Privilege Member?
A: To join us as a privilege member, all you need to do is to purchase HK$1300 or above worth of CHARLES & KEITH products in a single receipt. Note that privilege membership qualification will not be applicable on orders made using guest checkout.
Q: Do I need to activate my online member privileges if I have just made a purchase of HK$1300 and above online?
A: No, you are not required to do so. A confirmation notification will be sent to your registered email address to inform you about your privilege membership status before you can start to enjoy online member privileges.
Q: Do I need to enter any membership details online during checkout to enjoy the privileges?
A: No, you do not need to enter any details. Your member privileges discount will be reflected automatically when you checkout for payment of regular-priced items online.
Q: Can I get the 10% discount off regular-priced item privilege immediately on the purchase which qualifies me to be a Privilege Member?
A: No, we regret to inform that the 10% discount privilege is only applicable for next purchase.
Q: I have registered my membership online at CHARLESKEITH.COM (Hong Kong site). Can I enjoy the membership privileges in retail stores overseas and online on other country sites on CHARLESKEITH.COM?
A: No, we regret to inform that you will not be able to enjoy the privileges in retail stores overseas and online on other country sites on CHARLESKEITH.COM.
Q: I have registered my membership in retail stores overseas/online on other country sites on CHARLESKEITH.COM. Can I enjoy the membership privileges online at CHARLESKEITH.COM Hong Kong site?
A: No, we regret to inform that you will not be able to enjoy the privileges online at CHARLESKEITH.COM Hong Kong site.
Q: Does the privilege membership have an expiry date?
A: No, you are entitled to lifetime privilege membership.
TERMS & CONDITIONS
We have made changes to our Member Privilege policy to enhance your shopping experience.
- Member privileges are valid online at CHARLESKEITH.COM (Hong Kong site) only
- Member privileges are only valid in the country site where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other country sites are not valid online at CHARLESKEITH.COM (Hong Kong site)
At any time, each member will only be entitled to one privilege membership and any other membership record found under the same member will be removed from the database. Privileges are non-transferable and not applicable for the purchase of gift vouchers, special project, sale and promotional items, unless otherwise stated.
Personal information made available to CHARLES & KEITH is done so voluntarily, with member’s knowledge and consent when making a request, submission or registration for services at CHARLES & KEITH. Registration form contains mandatory fields. Incomplete information given may result in delayed processing of the application or the termination of the membership application. CHARLES & KEITH will, to its best knowledge, ensure that members' information is kept secure at all times and may provide such information to its agent, contractor or third party service provider in connection with the operation of its business or any person under a duty of confidentiality to CHARLES & KEITH. The personal information made available by members will be used to provide the requested services and may be used both for marketing research purposes relating to CHARLES & KEITH’s business and to provide information relating to its products and events.
Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms and Conditions of its program without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.