SHOPPING BAG ( item)
Shipping & Tracking
| CharlesKeith.com currently only accepts orders and ships to the following international destinations. If your destination is not listed here, please click to enter your particulars and we will contact you once our online store is available in your country. |
| List of Countries: |
| American Samoa, American Virgin Islands, Andorra, Argentina, Australia, Austria, Bahamas, Bangladash, Belgium, Bosnia, Botswana, Brazil, British Virgin Islands, Bulgaria, Cambodia, Canada, Canary Island, Chile, Croatia, Czech Republic, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, South Korea, Liechtenstein, Luxembourg, Macau, Macedonia, Malaysia, Maldives, Mauritius, Mexico, Monaco, Mongolia, Nepal, Netherlands, New Zealand, Nigeria, Norway, Panama, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, South Africa, Sri Lanka, Sweden, Switzerland, United Kingdom, United States of America, Venezuela, Vietnam |
| Delivery Rates and options |
| CharlesKeith.com offers Standard Delivery and Express Delivery for international orders. Delivery and processing fees may be based on your ordered quantity, a flat rate, your preferred mode of shipment and delivery destination. To find out more on the delivery and processing rates, please refer to the shipping charges table below. |
| Please note that CharlesKeith.com only delivers to one delivery address per order. Any redirection of address will be subjected to an additional re-routing delivery fee of USD20. Delivery to an incorrect or non-existent delivery address is the sole responsibility of the purchaser. |
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| Standard Delivery | ||||||||||||||||||||||
| With Standard delivery (postal services), your order should arrive approximately as per listed (depending on your delivery destination) after order payment. The arrival date is an estimation and is subjected to online security checks, payment authorization, custom clearance and stock availability. Your order may arrive in multiple parcels and at different times. All duties and taxes outside Singapore is the responsibility of the Buyer or Recipient. No or limited order tracking services are available for standard delivery. | ||||||||||||||||||||||
| Express Delivery | ||||||||||||||||||||||
| With Express Delivery (courier services), we will prioritize your order and ship your order at the fastest timing. Orders will arrive approximately as per listed (depending on your delivery destination) after order placement. The arrival date is an estimation and is subjected to online security checks, payment authorization, custom clearance and stock availability. All duties and taxes outside Singapore will be included in your final bill and you will avoid having to pay any additional fee when your package arrives at its final destination. Order tracking services are available for express delivery. | ||||||||||||||||||||||
| Delivery Time and Restrictions | ||||||||||||||||||||||
| CharlesKeith.com strives to deliver your order within the delivery timing listed as per your preferred mode of shipment. Please note that the expected delivery time is at our best approximation and will vary with circumstances such as online security checks, payment authorization, custom clearance and stock availability. | ||||||||||||||||||||||
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Orders placed and confirmed by 0900 (GMT+8) will be processed on the same day. Orders placed and confirmed after 0900 (GMT+8) on Friday, Saturday, Sunday or Public Holidays in Singapore will be processed on the next business day. Deliveries are made Monday through Friday, except for Saturday, Sunday and Singapore Public Holidays. | ||||||||||||||||||||||
| Business days refer to Mondays to Fridays. It does not include Saturdays, Sundays, and Public Holidays. | ||||||||||||||||||||||
| List of Public Holidays in Singapore | ||||||||||||||||||||||
| Singapore Holidays for 2013 | ||||||||||||||||||||||
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| * As Chinese New Year falls on Sunday 10 February 2013 and Monday 11 February 2013, the next day, Tuesday 12 February 2013, will be a public holiday. | ||||||||||||||||||||||
| ** The following Monday will be a public holiday. | ||||||||||||||||||||||
| Payment Authorization | ||||||||||||||||||||||
| For every order made at CharlesKeith.com, all payments are held until the day of shipment. When processing payment, our payment gateway provider will run your payment details through a series of fraud rules to ensure the validity of the payment. There are many rules put in place to guard against fraud and there may be a possibility that a sincere buyer's details may trigger the fraud alarm. When this happens, your order will be put on hold until we get in touch with you to ascertain the authenticity of your payment details. | ||||||||||||||||||||||
| Customs Clearance | ||||||||||||||||||||||
| CharlesKeith.com is committed to deliver your order at the soonest in a responsible way in compliance with the local customs rules and regulations. Orders containing restricted materials might be denied delivery due to country’s regulatory restrictions. Please check with your local customs on your importation rights. | ||||||||||||||||||||||
| Shipping Restriction | ||||||||||||||||||||||
| CharlesKeith.com currently delivers to hotels, where customers would have to provide their hotel room number and local contact details. In the event that the courier company is only able to deliver up to the hotel's reception counter, the goods will be deemed delivered. However, CharlesKeith.com is unable to ship to any PO Box, military, protected area and location. Shipping charges for failure of attempted delivery to the restricted areas will be borne by the buyer. | ||||||||||||||||||||||
| Stock Availability | ||||||||||||||||||||||
| CharlesKeith.com strives to deliver your order within the delivery timing. However please note that in the event of stock unavailability in our warehouse, we may need to source for other available stocks from other stock locations. CharlesKeith.com seeks your kind understanding in the delay of the shipment pertaining to stock availability. | ||||||||||||||||||||||
| For purchases that exceeds a certain limit in quantity or value, please note that it will be subjected to online security check and we will contact you for more information. Due to the process of inspection and packing of items, we appreciate your kind understanding in the delay of the shipment. | ||||||||||||||||||||||
| Online Security Check | ||||||||||||||||||||||
| Online Security Check is CharlesKeith.com’s preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. We might request for additional information and documents for payment verification due to high risks of credit card fraud. In such situations, your order(s) might be delayed. CharlesKeith.com seeks your kind understanding in the delay of the shipment pertaining to online security checks. | ||||||||||||||||||||||
| Tax, Duty and Tariffs | ||||||||||||||||||||||
| Standard Delivery: | ||||||||||||||||||||||
| CharlesKeith.com only charges shipping and handling fees only for Standard Delivery. Please note that all the shipping and handling charges do not include the tax, duty and tariffs charges during custom clearance. Tax, duty and tariffs outside Singapore will be under the responsibility of the recipient. All items entering a foreign country are subjected to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Tax, duty and customs tariffs are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. CharlesKeith.com is not able to determine these costs upon checkout. | ||||||||||||||||||||||
| In the event that duties and taxes are incurred in any given shipment and where CharlesKeith.com’s assigned delivery agent pays such duties and taxes on behalf of the recipient, the recipient is liable to pay the duties and tax amount to the delivery agent upon receipt of the order. | ||||||||||||||||||||||
| Express Delivery: | ||||||||||||||||||||||
| By selecting Express Delivery, you will avoid having to pay any additional fee when your package arrives at its final destination. Shipping and handling charges, tax, duty and tariffs charges during custom clearance are included for Express Delivery. | ||||||||||||||||||||||
| For Standard and Express Deliveries: | ||||||||||||||||||||||
| Any tax, duty and tariffs charged or collected by external parties cannot be refunded in any form by CharlesKeith.com. Please check with your local authorities for your tax rights. For any returns, the sender is responsible for all taxes, duties and tariffs imposed in the process of return to CharlesKeith.com. | ||||||||||||||||||||||
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Order Status and Tracking |
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Your order status will be available on your online account after your order has been placed, you can view it by clicking on the My Account tab. To track your order, please refer below. If your Tracking Number (eg. EC123456789000) starts with: P, please click here to track your parcel E, please click here to track your parcel | ||||||||||||||||||||||
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Please note that it may take up to 24 hours before tracking information appears at the online tracking system from the designated courier company.
