At CharlesKeith.com, we are committed to safeguarding your privacy and ensuring that all necessary security measures are firmly in place. CharlesKeith.com respects your privacy and has instituted policies intended to ensure that your personal information is handled in a safe and responsible manner. In support of this, we only use the personal information that you provide to create a more personalized shopping experience for you, in accordance with the terms outlined below:
- Online Information Collection And Use
- Information Integrity, Use And Disclosure
- Information Security / Security Statement
- Offline Collection, Use & Disclosure of Information
- Change, Update or Correction Of Information
1a. General Information
During the shopper's visit to our website, CharlesKeith.com gathers navigational information such as the user's domain type, browser version, service provider and IP address. These navigational information enables us to better understand the technical efficiencies of our website and services and the visitor's experiences and preferences.
With the information collected during the registration process, CharlesKeith.com is able to provide personalized content and services. The account information supplied will be used for the processing of the requested commerce transactions or to contact you regarding specific transactions. We may also use this information in order to generate aggregate reports that help us determine how to improve our users' experience.
1b. Personal Information
CharlesKeith.com may ask you to provide personal information when you sign-up or update your online account or e-newsletter. Information collected is for the purpose of providing a more efficient, meaningful and customized experience for the shopper.
All customer information is solely for marketing and business purposes; as well as to enhance your overall shopping experience. The data includes customer information we gather through processing your purchase orders and sales transactions on our web site. We may also use your contact information to e-mail you newsletters to inform you of new products, special features and promotion at CharlesKeith.com. You may choose to submit feedback, fill in survey or browse our corporate information at CharlesKeith.com. Information may be requested and required for the submission, according to the nature of your submission.
During registration, you will be prompted to provide certain personal information, including but not limited to, your name, shipping and billing addresses, contact numbers, email address, birthday, gender and shoe size. You are not required to enter any credit card or payment information at registration as CharlesKeith.com does not store payment information.
1d. Email Addresses
Several locations on the site allow you to enter your email address for purposes including but not limited to; register to CharlesKeith.com; register to receive updates such as e-mailer, e-newsletter, promotional activities, new product launches, printed lookbook or catalogue. Provision of email address in the above mentioned areas is voluntary.
CharlesKeith.com may use third-party companies to help us tailor and edit site content to users. These companies may employ cookies and other related technologies to measure effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and related technologies is not linked to any personal information collected by us.
Web beacons, also known as clear GIFs or single-pixel GIFs, are small image files that we may place on web pages and within web-based email newsletters that we send. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use web beacons to let us know how many people opened a web-based email newsletter.
As in most web sites, the site may capture log files as the server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet)
1f. Children Privacy
We respect children's privacy. CharlesKeith.com will never knowingly request or use personal information from children under 13 years of age without prior parental consent. If we become aware that we have collected personally identifiable information from a user of the site who is under the age of 13, we will remove that child's personal information from our files. Elsewhere on this site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
2a. Information Integrity
CharlesKeith.com does not sell, rent or trade any personal information to third parties, except those contracted to assist in the maintenance and organization of customer information, which are used for order fulfillment and communications purposes. These third parties, however, do not have the authority to make use of your information for any other purpose.
By visiting the site, you consent to the collection and use of the information by CharlesKeith.com. All information entered by you and transmitted to the site is processed by personnel who have endorsed in deed of undertaking to safeguard your information. CharlesKeith.com will not disclose your user information to any external organization without prior consent from you.
2b. Internal use of information
The information collected may be used internally to help improve our site's content, layout, reach and for marketing purposes. CharlesKeith.com will use your contact details such as email address, to provide information about the site as well as your order and delivery status. There are times when confirmation emails will be sent, to acknowledge the receipt of your account registration, enquiries and purchases. In an event of maintenance of the server, an email announcement will be sent.
Several locations of the site allow you to enter your email address for purposes including but not limited to; account setup; register to receive marketing materials such as e-mailer, e-newsletter, promotional activities, printed lookbook or catalogue; to notify you of new product launches or availability of new product sizes. Provision of email address for email updates is voluntary and you can always unsubscribe yourself from our mailing list. Nonetheless, email address is still a required field for those signing up for an account on CharlesKeith.com.
2c. External use of information
CharlesKeith.com may engage other parties / companies to perform certain functions on its behalf.
To further protect your security, we suggest users to logout of their accounts and close the browser window after completing a transaction, especially if using a public computer.
Please note CharlesKeith.com tries its utmost to provide security for its shoppers, by implementing the various security measures. Nevertheless, any information transmitted is still at the user's own risk.
Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
There are various ways where we could learn of your personal information offline, and this Policy does not discuss or predict all of the possible methods. As mentioned in our Information Integrity, we will try to treat all offline and online collection, uses, and disclosures consistently with our relevant online practices.
You may access and edit the information that you provide online by logging into CharlesKeith.com. Simply click on the My Account / Log In link from the navigation at the top of the page and enter your email address and password to access your information. You can request password help at any time by clicking on the password assistance link, which will prompt the system to email a password to your email address. Currently, we do not provide online access to information that you provided to CharlesKeith.com offline. But at any time you may request access to your information from our customer service representatives. Upon your request, we will: correct or update your personal information; stop sending emails to your email address; disable your account to prevent any future purchases through that account.
The above can be done by emailing your request to CharlesKeith.com Customer Service department at email@example.com. Please do not send your credit card number or other sensitive information via email.
CharlesKeith.com Pte Ltd
6 Tai Seng Link
Charles & Keith Group Headquarters
Contact number: (+65) 64882688
Fax number: (+65) 64881649
Effective as of 16 November 2009
Copyright © 2011 CharlesKeith.com Pte Ltd